Logistics and CS Manager

Logistics and CS Manager

Job Description

Logistics and CS Manager

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Role Overview & Primary Accountabilities:

• Lead and ensure outstanding Customer service at a minimum distribution cost whilst maximizing sustainability and security.

• Develop distribution network from/ to factories by developing the DC locations, mode of transportation and Inbound/ Outbound flow.

• Working in close coordination with Commercial team in developing the customer segmentation. Implementing the Customer Service Strategy that takes into account the different types of customers, to provide them with the most adequate and cost effective services.

• Establish and implement the logistics related processes & systems to enhance overall controls, improve visibility & asset utilisation and to simplify the operations.

• Develop new 3PLs/4PLs and work closely with supply chain leaders, Commercial team, factory & DCs

• Lead implementation of continuous improvement projects in the distribution chain

• Monitoring and managing of Safety, Quality regulations and Best Practices by solving occurring logistics issues and ensuring that legal obligations are met. Ensuring a suitable distribution network is defined and network is optimized

• Lead Physical Order Fulfilment network for the MY/SG optimizing Distribution Cost, ensuring Delivery, Quality and Safety & Sustainability as per annual objectives.

• Lead all Customer Facing Supply Chain (CFSC) interactions with customers, driving value for both K-C and our customers. Develop & Lead Customer Service activities including customer supply chain strategy, Order management, Optimizing Service & Delivery, Complaint & Return Management, customer logistics data Governance and all activities elevating Supply Chain Customer Experience for MY/SG.

• Ensure delivery service on Import and Export Operations at a minimum cost whilst maximizing Sustainability, Safety and Security

• Maintain knowledge, proficiency level, training and motivating the Logistics teams, developing a high performing team culture.

• Lead the improvement plan for the Logistics KPIs : Service (OTIF & Fill Rate ,Quality, Customer Experience ( Customer service KPIs), Cost (ECS, Distribution Cost/NSV ),

• Define annually Logistics budget and track budget vs actual on monthly basis to ensure delivery as per plan.. Define Service Level Agreement (SLA) for partners and Ensuring Business continuity through Operations Contingency planning

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Qualifications/Education/Experience Required:

• Warehouse Management and Transportation or experience in any other relevant Supply Chain leadership role

• Bachelor Degree with Masters in Supply chain ( Preferable)

• 12+ years of Customer Service and Fulfilment/ Distribution Management experience

• Cross functional and Sales Management operational interaction/experience

• Experience of managing Vendors/ Business partners

• Effective communication and presentation skills, drive for results and develop people

• SAP or any similar ERP

• Microsoft Excel- intermediate/advanced level and Powerpoint skills

Functional Knowledge

• Warehousing (Materials Fulfilment) and Transport Management processes, tools, systems and related Best Practices

• Safety, Health and Environment, Quality principles, regulations and Best Practices

• Legal Framework for transport and warehousing operations

• The end-to-end Order-to-Cash process

• Budget management and cost analysis (cost drivers).

• Costs within the Supply Chain

• Customer’s network, customer satisfaction, customer requirements and customer’s collaboration processes - Innovation/Renovation,

• Local market regulations and requirements

• Evaluations and management of investment requirements

• Desirable knowledge of Lean concepts and tools and Network Optimization

Skilllset

• Leadership by influence with business partners in a matrix international organization.

• Customer-oriented spirit and attitude and Customer facing experience

• Self-motivated ,compliance mind-set and risk management

• Good communication and stakeholder management skills and coordination capability

• Develop Logistic team to enable results

• English language capability in writing, reading and speaking

• Strong initiative skills driving continuous improvement in a team environment

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary LocationKuala Lumpur Office

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time