Manager of Operations

POSITION SUMMARY

The Manager of Operations role supports the Managing Director and center leadership team by coordinating administrative processes related to rentals, events, and day-to-day operations at the Major Owens Community Center.

This role includes supporting the Managing Director in the maintenance, vendor, and security teams while fostering collaborative partnerships with other departments, property managers, and building partners on site.

The Manager of Operations plays a key support role across teams by maintaining accurate records, assisting with scheduling, and facilitating communication between clients, vendors, and internal staff.

This position is detail-oriented, highly organized, and responsive in a fast-paced, multi-stakeholder environment.

This role is in-person 5 days/week (Tuesday – Saturday). This role requires schedule flexibility, including evenings and weekends, based on center needs and events.

CORE RESPONSIBILITIES

Administrative/Operational Support

• Direct oversight of the Rentals Coordinator and the rentals and events business platforms.
• Supports event execution, including nights and weekends as needed.
• Conduct facility walkthroughs to ensure areas are safe, clean, and meet appropriate standards.
• Monitor and analyze operational performance, while identifying areas for improvement by implementing strategies to enhance overall experience for facility visitors.
• Assist with the development and tracking of the operational budget, ensuring that resources are used efficiently and costs are kept within budget.
• Maintain clear and open communication with the Managing Director and other departmental heads.

Strategic Planning and Process Improvement

• Manage and track status of operational service tickets, repairs, and service updates.
• Conduct regular team meetings to inform staff about upcoming events and adjustments within the facility.
• Serve as primary point of contact for all external vendors, contractors, and service providers.
• Assist in the development and implementation of long-term operational strategies to improve overall operational efficiency, customer experience, and sustainability.
• Consistently review operational workflows and identify opportunities for process improvement to enhance service delivery.

Manager on Duty

• Serves as Manager on Duty, as assigned.
• Acts as on-site point of contact for operational issues and escalation when a manager or senior leader is not on-site.

• 3 years of relevant facility, project management experience
• Strong organizational and time management skills
• Excellent communication and customer service approach
• High attention to detail and follow through
• Ability to work cross functionally
• Comfortable in fast paced environment
• Proficiency in Microsoft Office; experience with CRM systems preferred
• Willingness to work nights and weekends as needed
• Comfort navigating dynamic and fast-paced nonprofit environments. 
• Commitment to Asphalt Green’s mission of advancing health, fitness, and personal growth through sport, fitness, and play for all.
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