Manager, Operations

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Operations & Process Management: Oversee daily operations, improve and optimize existing processes, and ensure adherence to SOPs, stepping in as a backup for the team when needed.
• Team Leadership & Development: Lead and develop a high-performing team, fostering collaboration and professional growth.
• Reporting & Performance Tracking: Track key operational metrics, analyze trends, and provide insights for continuous improvement.
• Risk & Compliance Management: Identify potential operational risks, ensure compliance with regulatory requirements, and implement mitigation strategies.
• Stakeholder Management: Collaborate closely with cross-functional teams, including product development, sales, customer support, and technology teams, to align operational processes and achieve business objectives.

What we are looking for:

• 5+ years of experience in operations preferably in digital financing, fintech.
• Strong leadership, problem-solving, and analytical skills.
• Prior experience in process automation will be an added advantage.
• Ability to work under pressure and manage multiple priorities.

You will shine in this role if you are/have:

• PC literate with knowledge of Microsoft Office Appliances; Ability to create and process Google Sheets.
• Detailed oriented and familiar with BURSA rules and SC guidelines.
• Available on an immediate basis.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity