Manager, Operations Technology Strategy – Business Excellence &Transformation

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Governance Analyst with experience in Automation Anywhere, Power Platform, and data/analytics tools who will focus on supporting day-to-day governance activities. This role is hands-on and will be responsible for ensuring compliance with standards, performing audits, creating documentation, reviewing code, and assisting in governance processes related to RPA, data, and visualization platforms. 

The position offers a great opportunity to gain experience across a range of technologies like Automation Anywhere, Microsoft Power Platform, Alteryx, and other analytics tools — while also contributing to the governance of emerging technologies, including those in the Generative AI space. You’ll work closely with IT teams, business users, and citizen developers to help apply governance best practices and ensure adherence to organizational policies. Ability to learn new tools and platform and explore the best way of creating governance and standards would be a plus. 

What this job involves  

Key responsibilities include: 

• Support the implementation of governance standards across RPA (e.g. Automation Anywhere, Power Platform) and analytics environments. 

• Perform regular code reviews to ensure adherence to best practices and established standards. 

• Assist in the creation and maintenance of standard templates, documentation, and best practice guidelines. 

• Participate in governance audits and help identify gaps or risks in processes, automations, or tool usage and support remediation actions 

• Monitor compliance with internal policies, security standards, and access controls across different platforms 

• Help administer environments and governance features, including configuring user access and reviewing roles and permissions 

• Help design and maintain a central repository for governance documentation, training materials, and process assets 

• Support training sessions (documentation, coordination, and basic delivery) to help teams understand and follow governance procedures. 

• Collaborate closely with IT, automation teams, citizen developers, and data teams to enforce governance requirements 

• Stay updated on industry trends and regulatory requirements related to data governance and incorporate them into the organizations standards 

• Support the onboarding of upcoming tools and Generative AI use cases from governance perspective and contributing to the definition and enforcement of governance practices 

• Support the development and reporting of governance metrics (e.g., audit findings, training uptake, access compliance), and present regular updates 

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.  

Sound like you? To apply you need to be / have: 

The Candidate  

The successful candidate will combine strong technical expertise and communication skills to ensure effective implementation and adherence to standards and policies 

Experience 

• 2-3 years of hands-on experience in governance and 5-6 years of experience in automation, particularly working with tools like Automation Anywhere (including bot development, deployment, and use of advanced features) 

• Practical knowledge and experience with Microsoft Power Platform (such as Power Automate, Power Apps, and ideally some exposure to Power BI administration) 

• Demonstrated experience in supporting governance activities - conducting code reviews, managing compliance checks, maintaining documentation/templates, and administering environments with role-based access  

• Exposure to data analytics or visualization platforms (Alteryx, Power BI), with experience in reviewing and optimizing workflows or dashboards 

• Involvement in audits, compliance reviews, or training activities 

• Experience working alongside IT, automation teams, and business users, with evidence of collaborative stakeholder communication 

• Understanding of automation lifecycle management and organizational best practices for RPA or data tools 

• Any exposure to governance or risk management of Generative AI solutions or emerging automation technologies would be beneficial but is not mandatory, willingness to learn in this area is important 

• Basic experience using service/help desk tools such as Jira, ServiceNow, or similar platforms to track governance- 

• Strong sense of ownership, proactive attitude, and the ability to work independently while collaborating effectively across teams. 
   

What you can expect from us  

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. 

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... 

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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