Manager Operations, Plan Administration

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare.

Reporting to the Senior Director, Relationship Manager, the Manager Operations, Plan Administration leads the end-to-end administration, review, execution, and governance of client contracts and related operations processes. The role ensures that agreements, pricing, service commitments, insurance provisions, cybersecurity requirements, and product terms are accurate, compliant, operationally feasible, and aligned with organizational standards. This position serves as a central liaison among Sales, Legal, Finance, Technology, Operations, Product, Corporate Affairs, Human Resources, Onboarding, and other business partners.

This position protects revenue and reduces organizational risk by ensuring that agreements are accurate, timely, compliant, and operationally supportable. The role also improves contract quality, accelerates execution, strengthens pricing integrity, supports sales forecasting, enhances the onboarding and client experience, and provides leadership with actionable sales insights.

Essential Functions for this role include:

• Contract lifecycle management: Oversee the creation, revision, processing, routing, execution, and maintenance of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other client-required documents.
• Contract review and risk coordination: Review contractual redlines and coordinate proposed revisions with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts. Facilitate client attorney discussions and manage agreements requiring notarization, witnesses, or multiple signatures.
• Pricing and service commitment validation: Confirm that pricing structures, financial terms, service-level agreements, guarantees, and other client commitments satisfy internal requirements and can be delivered operationally.
• Compliance and control oversight: Coordinate reviews of insurance, cybersecurity, employment-related, and operational contract requirements. Support internal audits by assembling contract, SLA, sales administration, and sales representative documentation.
• Contract systems and workflow management: Administer contract-related workflows, including DocuSign routing and SellNow monitoring. Submit system enhancement requests, perform testing, and partner with Salesforce Technology on an integrated contract solution connecting BidPro and DocuSign.
• Cross-functional RFP/Onboarding support: Coordinate contract and operational requirements supporting new-plan onboarding, product updates, RFP documentation, service-level templates, and Administrative Service Agreement samples.
• SLA Tracking and Reporting: Track and monitor SLA performance across all contracts.
• Strategic initiatives and continuous improvement: Lead or participate in sales excellence initiatives, including SLA development, Improve workflow integration, clarify ownership, strengthen cross-department communication, and reduce reliance on disconnected tools and manual follow-up.
• Sales Final Support: Participate in Sales finals and support the sales organization in finals preparation.
• Performs other duties as assigned

If you have the following skills, we encourage you to apply:

• Contract administration and negotiation support
• Pricing, SLA, and contractual-term validation
• Legal, regulatory, insurance, and cybersecurity coordination
• Salesforce, DocuSign, and contract-workflow administration
• SLA and executive reporting
• Cross-functional stakeholder management
• Process improvement and systems implementation
• Training, communication, and workflow governance
• Strong attention to detail, judgment, accountability, and follow-through

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions

• Flexible and hybrid work schedules to support work-life balance

• Tuition reimbursement to support continued education

• Professional and career development opportunities, including courses and certifications

• Comprehensive wellness programs promoting physical, mental, and emotional health

• Volunteerism initiatives to encourage community engagement

Click here to learn more about MissionSquare’s benefits.

Equal Employment Opportunity

As a company, MissionSquare is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.