Manager - Operations, Operations

Reposted 2 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
In-Office
Expert/Leader
Fintech • Payments • Financial Services
The Role
Manage operations related to trade processing, confirmations, and client services, ensuring accuracy and facilitating communication between clients and front office teams. Responsibilities also include regulatory reporting and team guidance.
Summary Generated by Built In

Key Areas of Responsibilities

: Trade processing

  • Ensure accurate booking and reporting.

  • Follow up with daily trade reconciliation.

  • Monitor sub-account setup.

: Trade confirmation

  • Ensuring that clients’ expectations on trade confirmation timing is met.

  • Manual confirmation if required.

: Trading and Sales Support

  • Building solid relationship with front office (trading, sales and sales trading), working closely to respond to client settlement queries.

  • Follow up with CLSA regional office to assist local clients resolve any issues with offshore trades.

  • Prompt escalation to Sales Trading and Dealing team of any errors or discrepancies post trade execution.

: Client Service

  • Maintain good relationship with the client for all Operations related matters.

  • Follow up on all client settlement queries with Clearing agents and Settlement departments.

: Others

  • Ad-hoc and periodic Regulatory Reporting.

  • Provide any guidance and support to team members to meet their individual and team objectives.

  • Challenge processes and procedures, suggest and implement changes where appropriate and necessary.

  • Working with IT to specify business requirements (BRD) for enhancements of new applications/reports.

  • Allocate resources for UAT participation.

Requirements

  • Bachelor’s or Master’s degree in business administration, Finance or related field.
  • Minimum 10 years relevant working experience, with at least 5 years in Brokerage Securities Operations.
  • Strong organizational / problem-solving / client serving skills.
  • Self-motivated and possesses good interpersonal skills.
  • In-depth understanding of Bursa Malaysia settlement rules and processes.
  • Solid knowledge and proficiency in Microsoft Applications such as Word and Excel.
  • Excellent command of / fluent in both spoken and written English.

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Top Skills

Excel
Microsoft Word
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The Company
London,
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform.

Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals.

CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players.

Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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