Manager, Operational Risk

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Risk Management Centre of Excellence (CoE) is a strategic business partner supporting Canadian & Business Unit (BU) leadership in meeting our Client for Life goals by providing comprehensive understanding of risk and compliance, and contributing innovative solutions to manage risk.

We partner with Canadian leadership as well as second line of defence Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, provide oversight on risk policy requirements and ultimately enable the business to evolve while maintaining risk within appetite. 

As Manager, Operational Risk, you will manage a comprehensive portfolio of risk activities and will be a key point of contact for business leaders and second line of defence stakeholders to identify, assess and manage operational risks within the portfolio. This role will support the Group Retirement Services (GRS) line of business.

What will you do?

• Manage the intake and prioritization of business practice reviews (BPRs), including identification of new products, processes, providers, and consulting on operational risk and control effectiveness.

• Chair or coordinate Business Unit Risk & Compliance Committees and other relevant forums.

• Provide reporting on key risks, policy non-compliances, risk and compliance assessments, business practice reviews and any issues relevant to BU leadership & Canadian Risk.

• Lead the roll-out of new and changed risk and compliance requirements by identifying the impact to assigned business areas, providing necessary training and supporting business partners in the design and maintenance of programs and controls to meet these requirements.

• Support reviews conducted by Internal Audit and Compliance as well as external auditors and regulators.

What do you need to succeed?  

• Bilingualism (French, English, both oral and written) is required as the position includes managing French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

• Knowledge of risk framework, business specific compliance & legislative requirements.

• Knowledge of risk management techniques including risk assessment, risk monitoring, control design and control effectiveness assessment.

• Minimum 3 years of experience in risk management or related functions (e.g. compliance, process improvement, audit).

• University degree or equivalent.; certification in risk management and/or process improvement.

• Familiarity with SharePoint, Excel, PowerPoint ,Tableau; knowledge of RSA Archer is an asset.

• Knowledge of risk management techniques including risk assessment, risk monitoring, control design and control effectiveness assessment.

Preferred competencies:

• Background in Canadian Business Unit functions or relevant financial industry experience.

• Strong partnering and influencing capabilities, ability to effectively foster and manage relationships across the organization to deliver against objectives.

• Confident verbal and written communication skills, and experience presenting sensitive matters to senior management.

• Ability to distill complex requirements without oversimplifying or missing critical components. 

• Ability to work independently, with a strong achievement motivation.

• Ability to manage various activities concurrently, prioritize initiatives, and execute effectively.

What's in it for you?

• Time off giving you the flexibility to focus on the moments that matter including 20 vacation days per year

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making

• contributions.

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible hybrid work model

• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives 

• A friendly, collaborative, and inclusive culture 

• We’re honoured to be recognized as a 2024 Best Workplace in Canada by Great Place to Work® Canada

• Sun Life ranked one of the 2023 Global 100 Most Sustainable Corporations in the World on the Corporate Knights’ 2023

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Risk Management

Posting End Date:

03/01/2025