eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.
OVERVIEW
eClinical Solutions is seeking a Consultant - Operational Excellence & AI Transformation to drive highimpact, time-bound transformation initiatives across the organization. This role will focus on identifyingin efficiencies, implementing process improvements, and leveraging AI and automation to enhance operational effectiveness, scalability, and decision-making. The consultant will work closely with crossfunctional teams across global stakeholders to design, prototype, and deploy solutions, while establishing frameworks that can be sustained post-engagement.
KEY TASKS & RESPONSIBILITIES
Process Transformation & Optimization
- Assess current workflows across key business functions
- Identify inefficiencies, redundancies, and improvement opportunities
- Create process maps, SOPs, and scalable operating frameworks
AI & Automation Initiatives
- Identify high-impact AI and automation use cases across functions
- Design and prototype solutions using LLMs / AI copilots, APIs and automation tools, Low code /
workflow platforms - Develop pilot solutions to reduce manual effort, improve turnaround time, enhance accuracy and
decision-making - Build reusable frameworks and playbooks for automation adoption
IT Service Management (ITSM) & ITIL Frameworks
- Build and operationalize service management processes, aligned to ITIL standards
- Define and implement ITIL-aligned workflows
- Establish SLA frameworks, escalation matrices, and service KPIs
- Recommend improvements to tools and service delivery models
Analytics & Reporting
- Design and implement executive dashboards and reporting frameworks
- Define KPIs for operational efficiency and service performance
- Measure impact of process improvements and automation initiatives
- Provide actionable insights to leadership
Analytics, Governance & Reporting
- Build executive dashboards and define KPIs to track operational efficiency and automation impact
- Establish governance frameworks and standardized SOPs for scalable process adoption
- Measure outcomes of transformation initiatives and provide actionable insights to leadership
- Ensure alignment with organizational standards, compliance, and service management practices
Education & Experience
- Bachelors’ degree in Computer Science / Information Technology or equivalent preferred.
- Minimum 10+ years of experience in Operational Excellence, Process Transformation,
Transformation roles are preferred. - Prior experience delivering time-bound transformation projects
- Strong understanding of Process improvement methodologies (Lean, Six Sigma, etc.), AI /
automation tools and platforms, ITIL / IT Service Management frameworks - Familiarity with LLMs, APIs, automation platforms, data workflows and system integrations.
Professional Skills :
- Strong problem-solving and analytical thinking
- Ability to break down complex workflows into automatable steps
- Excellent stakeholder management and communication skills
- Ability to work independently and deliver outcomes in a fast-paced environment
- High ownership and execution focus
Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!
eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!
We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.
Skills Required
- Bachelor's degree in Computer Science / Information Technology or equivalent
- 10+ years of experience in Operational Excellence and Process Transformation
- Experience in delivering transformation projects
- Understanding of Process improvement methodologies like Lean, Six Sigma
- Familiarity with LLMs, APIs, and automation platforms
- Strong problem-solving and analytical thinking skills
- Excellent stakeholder management and communication skills
eClinical Solutions Compensation & Benefits Highlights
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Healthcare Strength — Feedback suggests medical, dental, vision, life and disability insurance, plus mental‑health support and FSA access, provide a solid core package. Health coverage is often characterized as a relative strength alongside other standard protections.
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Retirement Support — Feedback suggests a 401(k) with employer match is a consistent element of the package. This anchors financial benefits and complements cash compensation and bonus eligibility where applicable.
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Flexible Benefits — Feedback suggests strong remote‑work flexibility with home‑office and wellness/fitness stipends adds practical everyday value. Wellness programs and flexible scheduling further support different work setups and preferences.
eClinical Solutions Insights
What We Do
At eClinical Solutions, our goal is to leverage technology to accelerate clinical research and bring life-changing therapies to patients faster. Our industry-leading elluminate® clinical data platform is used by top life sciences companies worldwide to regain control of their data and provide meaningful analytical insights.
Why Work With Us
Our Engineering team has true greenfield opportunities for software engineers who want to develop innovative revenue-generating products that are revolutionizing the Life Sciences industry. At eClinical Solutions you can make a difference in people's lives, while having an exciting and fulfilling career.
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eClinical Solutions Teams
eClinical Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
