Manager, Operational Effectiveness

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Medscape Education, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits, and communicate with peers.  WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:

As the primary strategic partner to the Efficiency Officer, the Manager, Operational Efficiency drives division-wide performance by providing expert process oversight and leading high-stakes integration projects. 

By joining Medscape Education (medscape.org), a leader in online medical education, you will simplify complex operations and dissolve departmental silos to ensure the EDU division is lean, collaborative, and primed for scale. This role suits those skilled in process improvement, organizational strategy, project management, and strong communication and analytical abilities. Your work will support initiatives that enhance care for healthcare providers and patients.

KEY RESPONSIBILITIES:

Process Optimization & Workflow Simplification

• Analyze and improve business processes to remove bottlenecks and enhance reliability

• Optimize process management frameworks for EDU departments to ensure smooth operations

• Regularly review and improve business processes to improve reliability

• Design streamlined, automated workflows using AI to boost efficiency

• Work with EDU departments to ensure end-to-end operational effectiveness

• Spot execution risks, process gaps, and resource challenges; collaborate with leaders on solutions

Strategic Execution & Alignment 

• Partner with the Efficiency Officer to prioritize the implementation of high-value efforts throughout the delivery lifecycle

• Oversee the strategic initiatives roadmap ensuring all projects align with long-term organizational goals

• Lead senior-level integration projects from planning to completion

Information Centralization & Knowledge Management

• Serve as the custodian of institutional knowledge by centralizing development and delivery information across the business 

• Ensure that all training materials, SOPs, and process documentation are aligned, up-to-date, and accessible to relevant stakeholders

Cross-Functional Liaison & Integration

• Align workflows and foster communication across EDU teams and initiatives 

• Drive operational excellence, communication, and alignment across teams

• Ensure readiness for program development and delivery by guiding executive initiatives, pre-sales, and product launches 

• Oversee post-launch operations, including QA, delivery transitions, and ongoing improvements

QUALIFICATIONS:

Experience: 8+ years in operations, project management, or business transformation roles, with a proven track record in a managing capacity. Knowledge in business process improvement, operational governance, and change management. 

• Bachelor's degree specializing in business, project management, or equivalent combination of education and experience required; Master's degree preferred

• Experience with web-based project management tools (Workfront, Monday) required

• Excellent computer skills that include working remotely on shared networks and cloud-based systems, and a high degree of proficiency using G-Suite (Gmail, Google Drive) and Microsoft Office suite required 

• Experience with web-based data and document sharing sites and authoring tools (SharePoint Online, Salesforce, Tableau) a plus

Operational Excellence: Deep expertise in lifecycle management and process improvement (Agile, Lean, Six Sigma). Skilled at leading complex integration projects and managing multiple initiatives effectively.

Strategic Mindset: Sees the big picture and executes tactically. Skilled at identifying root causes of operational issues and implementing innovative solutions to boost performance.

Adaptability: Comfortable navigating ambiguity and leading teams through complex changes. Exceptional interpersonal and collaboration skills with the ability to influence stakeholders across cross-functional teams. Ability to work independently; plan and carry out responsibilities with minimal direction, perform other tasks as required and/or assigned.

WHAT SUCCESS LOOKS LIKE:

In this role, success is defined by a measurable increase in delivery velocity, the successful execution of initiative milestones, and a highly informed organization where "how we work" is clear, documented, and consistently improved. With repeatable, optimized workflows that not only support current EDU initiatives but also provide a stable and flexible foundation for the organization’s future growth.

Salary range: $85,000 - $100,000

Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.

Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)
  

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.