About Jeeny:
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
About the Role:
Own online payments end to end: commercial terms, cost, product roadmap, and operational reliability. Directly accountable for online payment penetration and blended cost of acceptance.
Requirements
- Own commercial relationships with PSPs, acquirers, and payment gateways: negotiate MDR and scheme/interchange pass-through, volume tiers, settlement cycles, and SLAs; run RFPs and renewals.
- Reduce blended cost of payments through routing optimization, provider mix, and fee-structure renegotiation. Own the bank charges line.
- Increase online payment penetration vs. cash: checkout conversion, authorization rates, retry and cascading logic, tokenization and card-on-file, wallet and Apple Pay coverage.
- Lead the payments product roadmap in partnership with Product and Engineering: prioritization, requirements, and post-launch performance tracking.
- Own payment incident troubleshooting: failure-code diagnosis, provider escalation, root-cause analysis, and prevention.
- Own reconciliation integrity, chargeback and dispute handling with deadline tracking, and settlement accuracy across entities.
- Maintain the regulatory and compliance view across KSA and Jordan (SAMA, PCI-DSS, local acquiring requirements).
- Report monthly on penetration, auth rates, cost per transaction, and savings delivered.
Preferred Experience:
- 5 - 8 years in payments, with at least 3 years merchant-side at a high-volume digital business (ride-hailing, food delivery, e-commerce, travel, or fintech).
- Demonstrated track record of reducing MDR or cost of acceptance, and of lifting authorization or conversion rates, with quantified outcomes.
- Direct experience negotiating with acquirers and PSPs in KSA; working knowledge of mada, local acquiring economics, and the KSA PSP landscape.
- Fluency in payments mechanics: MDR decomposition, interchange, 3DS/SCA, tokenization, settlement and chargeback flows.
- Experience working with Product and Engineering on payment integrations; comfortable with API-level discussion without needing to code.
- Prior work with a bank acquirer or PSP from the provider side.
- Exposure to loyalty or wallet integrations and embedded payment partnerships.
- Strong analytical skills: MS Excel and dashboarding preferred; able to build the business case for a routing or provider change.
- Arabic and English preferred. KSA market experience required.
Benefits
What We Offer:
- An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.
- An environment that encourages you to take ownership and produce excellent outcomes every day.
- Health benefits and insurance.
- Flexible working hours.
Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
Skills Required
- Negotiation and management of PSPs, acquirers, and payment gateways (MDR, interchange pass-through, settlement cycles, SLAs, RFPs and renewals)
- Payments routing optimization and fee-structure renegotiation to reduce blended cost of acceptance
- Improve online payment penetration and authorization/conversion (checkout conversion, authorization rates, retry/cascading logic, tokenization, card-on-file, wallet and Apple Pay)
- Ownership of payments product roadmap and partnership with Product and Engineering (prioritization, requirements, post-launch tracking)
- Payment incident troubleshooting, failure-code diagnosis, provider escalation, root-cause analysis and prevention
- Reconciliation integrity, chargeback and dispute handling, settlement accuracy and deadline tracking
- Regulatory and compliance knowledge for KSA and Jordan (SAMA, PCI-DSS, local acquiring requirements)
- Reporting on penetration, authorization rates, cost per transaction, and savings delivered
- 5-8 years in payments with at least 3 years merchant-side at a high-volume digital business
- Proven track record of reducing MDR/cost of acceptance and improving authorization or conversion rates with quantified outcomes
- Direct experience negotiating with acquirers and PSPs in KSA and working knowledge of mada and local acquiring economics
- Fluency in payments mechanics: MDR decomposition, interchange, 3DS/SCA, tokenization, settlement and chargeback flows
- Experience working with Product and Engineering on payment integrations; comfortable with API-level technical discussions
- Prior experience working at a bank acquirer or PSP (provider side)
- Exposure to loyalty or wallet integrations and embedded payment partnerships
- Strong analytical skills; able to build business cases for routing or provider changes
- MS Excel and dashboarding experience
- Arabic and English language skills
- KSA market experience
What We Do
Jeeny is a Middle Eastern-based mobile application that hosts multiple services to ease daily consumer needs such as transportation, integrated wallet top-up transactions, mobility and much more on-demand with a wallet that spans all services together. Jeeny is a joint venture between MEIG (Middle East Internet Group) - Rocket Internet and IMENA. We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore and Karachi.
