Manager of Implementations

The Manager of Implementations leads a high-performing team responsible for delivering exceptional customer implementation onboarding experiences at Weave. This role balances people leadership with hands-on project oversight, ensuring onboarding timelines, quality standards, and customer expectations are consistently met or exceeded. You’ll partner closely with Sales, Product, Porting, Customer Success, and Support to drive smooth, scalable implementations in a fast-paced SaaS environment.

As a people leader, you’ll coach, develop, and inspire implementation professionals through clear expectations, feedback, and growth opportunities. You’ll also own continuous improvement efforts—refining processes, managing risk, and strengthening cross-functional collaboration—to help customers realize value quickly and confidently. This role offers the opportunity to directly impact customer satisfaction, retention, and the future growth of Weave’s Customer Implementation and Onboarding organization.

• This position will be hybrid: M/T/W in office required and Th/F are optional WFH

• Reports to: Director of Onboarding

• Lead, coach, and develop a team of implementation professionals through regular 1:1s, performance reviews, and ongoing feedback

• Oversee end-to-end implementation projects, ensuring timelines, scope, quality, and customer expectations are met or exceeded

• Develop and manage detailed implementation project plans, including milestones, dependencies, and resource allocation

• Collaborate cross-functionally with Porting, Sales, Product, Customer Success, Support, and other Weave teams to ensure smooth implementations

• Proactively identify project risks, roadblocks, and resourcing challenges; implement mitigation strategies

• Drive continuous improvement of implementation processes, workflows, and best practices

• Ensure consistent documentation, reporting, and communication of project and team performance

• Maintain quality assurance standards and conduct post-implementation reviews to improve future outcomes

• Support training and enablement efforts to ensure the team is skilled in tools, processes, and product updates

• 3+ years in SaaS implementations, onboarding, or customer success.

• 1-2+ years of proven experience leading and managing teams, including performance management and development

• Proven experience scaling implementation in a B2B SaaS environment

• Strong program and change-management skills

• Proficiency with project management and documentation tools (Google Sheets, Docs, Slides, Salesforce, Jira)

• Solid understanding of implementation and onboarding workflows, customer implementations, and technical product concepts

• Inspirational, decisive leader who motivates and empowers others

• Strategic, forward-thinking problem solver

• Team-oriented; communicator, active and empathetic listener, and collaborative

• Highly organized with strong time-management skills

• Adaptable, resilient, and calm under pressure

• Deeply customer-focused and relationship-driven

• Operates with integrity, honesty, and accountability

• Recognizes and celebrates team achievements

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.