About the Role:
As an Onboarding manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.
What will you do:
Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity.
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
What are we looking for?
Must Have:
Hands On knowledge of working with Mobile technologies/ Platforms (Andriod, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Project Management, Technical Problem Solving.
Understanding of Business process,Software design and deployment, Database concepts
Understanding of Project Management methods & tools.
Good to Have:
2-3 Years experience of “Onboarding” SaaS customers is desirable
3-7 years of experience in a customer facing role involving SaaS Product Implementation
Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage
Measures of Success:
Successful Go-Live
Time to Value (TTV)
Customer Satisfaction Score
Product Adoption (Breadth/ Depth)
Who will you report to: Regional lead solutions
Why join us?
Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
About CleverTap:
CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI. Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.
Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD,
CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.
For more information, visit http://clevertap.com/clevertap.com or follow us on Linkedin and X. Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
Learn More:
Get to know us better before you apply!
Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
CleverAI
CleverTap Developer Documentation
Blogs
TesseractDB™
CleverTap Product Demo
Skills Required
- Hands-on knowledge of Android, iOS, hybrid mobile platforms, web technologies, APIs, and integration techniques
- Project management and technical problem-solving skills
- Understanding of business processes, software design and deployment, and database concepts
- Understanding of project management methods and tools
- 2-3 years of experience onboarding SaaS customers
- 3-7 years of experience in customer-facing SaaS product implementation
- Experience with customer engagement, customer retention, or marketing technology platforms
What We Do
CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com
.jpg)
