The Role
This role involves leading the development of digital onboarding experiences for banking accounts, ensuring compliance and optimization for customer journeys.
Summary Generated by Built In
- We are seeking a hands-on and customer-centric Product Manager to lead the development and optimization of our Digital Onboarding and Account Opening experiences.
- You will be responsible for delivering seamless, compliant, and high-conversion onboarding journeys for savings accounts, current accounts, Fixed Deposits and Retail Assets and other customer profiles via mobile and web platforms which will be Assisted, DIY and APIs for partnership integration.
- Define product vision and roadmap for digital onboarding and account journeys (savings, current, NRI, FD, Retail Assets etc.)
- Benchmark with best practices in Indian and global digital banking
- Identify opportunities for automation (e.g., Video KYC, Aadhaar XML, DigiLocker, GSTN, MCA)
- Map end-to-end customer journeys across mobile and web
- Continuously optimize UX for drop-off reduction and faster onboarding
- Conduct user research, feedback analysis, and A/B testing
- Translate business requirements into clear PRDs/user stories
- Collaborate with engineering, design, and QA teams for timely delivery
- Own backlog grooming, sprint planning, and release management
- Work closely with Legal, Risk, and Compliance teams to ensure RBI and UIDAI/KYC norms are followed
- Manage relationships with onboarding tech vendors (e.g., eKYC, PAN validation, NSDL, UIDAI, etc.)
Bachelor’s degree in Engineering
Min Exp: 8 years
Max Exp: 10 years
Skills Required
- Bachelor's degree in Engineering
- 8 to 10 years of experience in product management
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
