Manager- Offer Implementation

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Our philosophy is built around our commitment to our employees, community, and customers. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.
The Manager, Offer Implementation executes the successful launch of key pricing, promotions, offers, and programs aimed at growing new and existing customer relationships, improve product mix, ARPU and Revenue. This Manager will analyze offer strategies, develop & execute streamlined and effective implementation plans.
The Manager, Offer Implementation is a highly dynamic role, that should at the same time be able to influence in a highly matrixed environment. This role reports to the Director, Go to Market and will work cross functionally with members at all levels in Billing, Billing Assurance, Growth Strategy, eComm, IT, Product, Business Planning, Sales, Care, Field, Operations, and other areas.
Responsibilities
• Develop comprehensive end to end offer implementation plans for each program launch• Take full ownership and clearly articulate offer strategy for implementation • Operationalize requests, develop & set up rules & offer requirements • Create offer documentation "offer briefs" for execution teams, that include all relevant information, coding, business rules and reporting requirements for the offer• Drive cross departmental adherence to timelines and deadlines• Works cross functionally and collaboratively to ensure all readiness and execution organizations have what they need to create a successful launch• Ensure all task deadlines are achieved and that each deliverable is completed accurately and on time• Develop excellent working relationships with all lines of business and serve as single point for offer development • Create and implement solutions• Spot risks to new offers, product lines, sales channels, etc. and develop relevant mitigation plans
Scope:• Achieve established service level requirements with respect to the development of implementation strategy and process information. • Maintain strong and valued relationships with functional heads by soliciting feedback. • Achieve launch roll outs on a timely basis.• Assist business units in attainting program related compliance reporting. • Achieve flawless and timely execution on all Offer launches. • Coding identification and offer design. • Offer documentation and support.
Qualifications
• Minimum of 2 years of growth management, product management, pricing, or related field, with demonstrated ability to deliver customer growth, ARPU and revenue• 5+ years in the telecommunications industry• Bachelor's degree in Business Administration, Communications, Education or related degrees or Equivalent work experience • Ability to work under limited supervision, in a fast-passed environment a must• Able to travel as needed • Articulate with strong oral and written communications skills• Strong group facilitation with strong problem-solving skills• Ability to effectively multitask in a fast-paced environment• Creativeness in how to tackle challenging situations• Ability to think and act strategically and proactively• Ability to prioritize and organize effectively • Ability to communicate with all levels of management and company personnel• Results oriented • Must display a sense of urgency with strong follow through skills• Proficient in Word, Excel, PowerPoint, Visio and other design software applications• Strong interpersonal, organizational and presentation skills
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $102,816 - 124,848/ year. The starting pay rate/range at time of hire for this position in Texas is $85,680 - 104,040/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty