Manager, MS Navigator

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

The Manager, MS Navigator builds empathetic, person-centered relationships with individuals affected by MS to support informed decision-making and proactive planning. The MS Navigator provides personalized coaching, delivers evidence-based education, and connects individuals to relevant resources. The position promotes health equity through culturally responsive practices and collaborates across teams to ensure coordinated support. The position uses technology effectively to manage relationships and contributes to innovation and continuous improvement, while balancing a dynamic caseload and participating in organizational initiatives.

We are currently recruiting for two (2) Manager, MS Navigator positions. To align with regional support needs, candidates must be based in either the Midwest, Southeast, or Northeast United States.

Location Requirements

These are Market-based roles supporting our Southeast, Midwest, and Northeast Regions. While the role offers flexibility in work location, to be considered a candidate must reside within the region the position supports (or have plans to relocate) to ensure strong local engagement and accessibility.

Preferred location(s): Alabama, Louisiana, Mississippi • Georgia • Greater Carolinas (NC, SC) • Greater DC & Maryland, Virginia & West Virginia • Kentucky, Tennessee • Florida • Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin • Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, Pennsylvania, Rhode Island, Vermont ​

Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. 

Compensation | Benefits:

The estimated hiring compensation range for this role is $57,000 - $67,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees.

Your benefits include:

• considerable Paid Time Off Plan

• Paid Holidays

• 401k Retirement Savings Plan with Society match

• Commuter Benefit Plan

Comprehensive Health & Welfare benefits including:

• Medical

• Dental

• Vision

• Flex Spending Accounts

• Life Insurance

• Disability Coverage

• Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings.

Not to mention, you will join an incredible mission focused team of people!

Main Responsibilities:

• Build Transformational Relationships: Develop and maintain long-term, person-centered relationships with individuals affected by MS, using empathy, trust, and mutual respect to support informed decision-making.

• Provide Personalized Support and Coaching: Use critical thinking and problem-solving to help individuals identify goals, navigate challenges, and proactively plan for future needs along their MS journey.

• Deliver MS Education and Resource Navigation: Share up-to-date, evidence-based information about MS, its symptoms, treatments, and management strategies to empower individuals and community groups.

• Promote Health Equity and Cultural Responsiveness: Incorporate culturally responsive practices and demonstrate sensitivity to diverse backgrounds, identities, and experiences.

• Leverage Society and Community Resources: Identify and connect individuals to appropriate local, state, and federal resources, as well as Society programs, to address needs and promote health and well-being.

• Collaborate Across Teams: Work with internal teams and external partners to ensure coordinated support and share insights that enhance service delivery.

• Utilize Technology and Tools Effectively: Use Society platforms and digital tools to manage relationships, share resources, and maintain accurate documentation.

• Support Innovation and Continuous Improvement: Stay current with MS-related developments and contribute ideas to improve service delivery and address emerging needs.

• Manage a Relationship Portfolio: Prioritize and balance a caseload of individuals while contributing to team responsibilities and organizational goals.

• Participate in Organizational Engagement: Attend meetings, events, and training sessions to support the Society’s mission and foster a collaborative culture.

What We're Looking For:

• Empathetic and Person-Centered Communication: Demonstrates strong verbal and written communication skills, with the ability to build trust and rapport across diverse populations.

• Critical Thinking and Problem Solving: Applies a solution-focused mindset to assess needs, identify resources, and support individuals in achieving their goals.

• Cultural Competence and Inclusion: Champions diversity, equity, and inclusion by incorporating culturally responsive practices into all interactions.

• Adaptability and Resilience: Responds effectively to changing circumstances and maintains presence and professionalism in high-stress or complex situations.

• Autonomous and Accountable: Manages time and responsibilities independently while maintaining high standards of service and documentation.

• Technological Proficiency: Comfortable using Microsoft Office, CRM systems, and virtual platforms to support service delivery and communication.

• Commitment to Learning and Growth: Continuously seeks opportunities to expand knowledge of MS, health literacy, and best practices in service delivery.

• Collaborative Team Member: Works effectively with colleagues and partners to enhance service coordination and contribute to shared goals.

We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner - Professional.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.