We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Manager, Patient Benefits is a key role within the organization, responsible for managing the Patient Continuity Needs Advocates (PCNA) in their respective divisions. Their primary focus is to ensure productivity, efficiency, and adherence to Medicaid policies. They oversee the PCNA's operations, providing coaching and training, and creating a line of constant communication with the divisional and regional leaders. Additionally, they play a crucial role in building partnerships with the Department of Health to improve benefit application outcomes. Their coaching, reporting, and collaboration skills contribute to the overall success of the division and the organization.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- PCNA Support: Supports center leader’s direct management of the PCNA’s, ensuring efficient workflow and productivity. Coordinate with PCNAs to streamline processes and optimize outcomes.
- Training and Development: Provides guidance, coaching, and training to PCNA members to enhance their performance and ensure adherence to established protocols and best practices. Foster a culture of continuous learning and professional development.
- Communication and Collaboration: Serves as the primary point of contact for identifying and reporting any barriers or challenges faced by the PCNA to divisional and regional leaders. Actively communicate concerns, potential risks, and proposed solutions to facilitate prompt resolution.
- Medicaid Policy Updates: Stays up to date with changes in Medicaid policies, regulations, and guidelines that impact the PCNA's operations. Analyze and interpret policy updates and disseminate relevant information to the PCNA and other stakeholders as necessary.
- Coaching and Driving Productivity: Monitors and assesses the performance of PCNAs in their division daily, ensuring adherence to quality standards, productivity targets, and regulatory requirements. Provides regular feedback, recognizes top performers, motivates, and encourages to drive productivity, and recommends appropriate measures for improvement.
- Building Partnerships: Collaborates with the Department of Health and other relevant agencies to establish and nurture relationships aimed at improving benefit application outcomes. Works closely with key stakeholders to identify opportunities for collaboration, share best practices, and implement strategies that enhance the efficiency and effectiveness of benefit application processes.
- Application Support: Prepares and submits applications if a PCNA in-market is on leave or PTO for an extended amount of time to ensure there are no missed renewals and/or Medicaid applications for new and existing patients.
- Performs other duties as assigned and modified at manager’s discretion.
PAY RANGE:
$74,497 - $106,424 SalaryEMPLOYEE BENEFITS
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We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships.
Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
