The Manager, Marketplace Performance & Strategy is responsible for influencing the growth, optimization, and strategic direction of Inspire Brands' marketplace and delivery business across owned and third-party channels. This role leverages data-driven insights, financial analysis, partner management, and cross-functional leadership to influence business strategy, drive profitable growth, and support executive decision-making.
The Manager serves as a key leader within the Marketplace & Delivery team, owning performance reporting, delivery economics, forecasting, strategic initiatives, partner evaluations, and innovation programs. This position works closely with Brand DGE teams, Operations, Finance, Marketing, Product, Technology, and delivery partners to identify growth opportunities, improve performance, and advance Inspire's long-term delivery strategy.
*This position is required onsite 4 days per week, typically Monday- Thursday.
RESPONSIBILITIES
Marketplace Performance & Business Insights
Own enterprise marketplace performance reporting across Inspire brands and delivery partners
Develop executive scorecards, business reviews, strategic analyses, and performance narratives
Identify key growth drivers, risks, and opportunities through ongoing performance analysis
Translate complex data into actionable recommendations for senior leadership
Establish and maintain reporting frameworks, KPIs, and measurement methodologies across brands and channels
Serve as the business owner for Marketplace reporting tools, dashboards, and data governance processes
Ensure reporting accuracy, consistency, and scalability across brands and partners
Partner with analytics, data, and technology teams to enhance reporting capabilities and infrastructure
Lead and develop analysts supporting Marketplace & Delivery Strategy
Prioritize team workload and ensure delivery of high-quality analyses and business recommendations
Build strong relationships across Brand DGE, Operations, Marketing, Finance, Product, Technology, and executive leadership teams
Serve as a subject matter expert on marketplace performance, delivery economics, and industry trends
Forecasting & Financial Planning
Lead marketplace sales forecasting, target setting, and annual planning processes
Develop and maintain financial models to support business planning and investment decisions
Evaluate marketplace growth opportunities, forecast performance outcomes, and assess business impact
Partner with Finance and Brand teams to support budgeting, forecast updates, and long-range planning
Delivery Economics & Strategic Analysis
Lead financial evaluation of marketplace, owned delivery, and emerging fulfillment models
Assess profitability, customer acquisition efficiency, partner economics, and commercial proposals
Develop business cases supporting strategic investments, operational changes, and partnership decisions
Influence delivery strategy through rigorous analysis and recommendation development
Lead analytical workstreams supporting commercial negotiations and contract discussions
Monitor partner performance and identify opportunities to improve growth, economics, and customer experience
Collaborate with partners to evaluate new capabilities, pilots, and strategic initiatives
Develop business cases for programs including owned delivery, autonomous delivery, drone delivery, and new marketplace opportunities
Lead high-priority strategic projects supporting delivery growth, profitability, and operational excellence
Research industry trends, competitor activity, and marketplace developments to inform strategic direction
Support development of long-term Marketplace & Delivery roadmaps and growth strategies
Present recommendations and business updates to senior leadership
EDUCATION QUALIFICATION
Minimum: 4 yr degree
Preferred: 4 yr degree in business, Economics, Finance, Analytics, Engineering, Operations, Marketing, or related field
EXPERIENCE QUALIFICATION
5+ years of experience in strategy, analytics, consulting, finance, operations, marketplace, digital commerce, or related fields
Experience leading complex cross-functional initiatives and influencing senior stakeholders
Experience working with delivery, marketplace, ecommerce, retail, restaurant, or digital businesses preferred
REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
Strong analytical and strategic problem-solving capabilities
Advanced financial modeling and business case development skills
Proven data storytelling ability to influence decisions through facts, analysis, and business recommendations
Strong executive communication and presentation skills
Ability to manage ambiguity and navigate complex organizational environments
Demonstrated ability to lead cross-functional initiatives and drive results
Strong relationship-building and stakeholder management skills
Strong understanding of marketplace and delivery business models, economics, and industry trends
Ability to balance strategic thinking with operational execution
Continuous improvement mindset with strong attention to detail
DIRECT REPORTS
Analyst, Marketplace & Delivery Strategy, as applicable
TRAVEL REQUIRED
As needed
Skills Required
- Four-year college degree
- Four-year degree in business, economics, finance, analytics, engineering, operations, marketing, or a related field
- 5+ years of experience in strategy, analytics, consulting, finance, operations, marketplace, digital commerce, or related fields
- Experience leading complex cross-functional initiatives and influencing senior stakeholders
- Experience with delivery, marketplace, ecommerce, retail, restaurant, or digital businesses
- Strong analytical and strategic problem-solving capabilities
- Advanced financial modeling and business case development skills
- Data storytelling skills to influence decisions through analysis and recommendations
- Strong executive communication and presentation skills
- Ability to manage ambiguity and navigate complex organizational environments
- Ability to lead cross-functional initiatives and drive results
- Strong relationship-building and stakeholder management skills
- Understanding of marketplace and delivery business models, economics, and industry trends
- Ability to balance strategic thinking with operational execution
- Continuous improvement mindset and strong attention to detail
Inspire Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inspire Brands and has not been reviewed or approved by Inspire Brands.
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Healthcare Strength — Comprehensive health coverage, mental health support, disability insurance, and related programs are emphasized for support‑center and eligible management roles. Materials also reference options like HSAs and EAPs as part of a broad healthcare offering.
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Leave & Time Off Breadth — Unlimited PTO is highlighted for support‑center roles alongside paid leaves such as parental and adoption assistance. Feedback suggests these time‑off elements are a core part of the corporate employee value proposition.
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Wellbeing & Lifestyle Benefits — Employee food discounts, on‑site amenities (e.g., gym, snacks, and similar perks), and lifestyle programs add tangible day‑to‑day value. Additional benefits like commuter options, financial wellness tools, and pet insurance further broaden the package.
Inspire Brands Insights
What We Do
Inspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day.
