Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
Reporting to the Director, Sales Strategy & Analytics, this role oversees competitor and market research, translates findings into actionable recommendations, and partners with Sales Leadership, Product, Marketing, Analytics, and other stakeholders to strengthen the organization’s understanding of the competitive landscape.
Outcomes and Activities:
- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
Competitive and Market Intelligence
- Lead research and analysis of competitors, dealer programs, pricing, products, technology, partnerships, and go-to-market strategies.
- Monitor market trends, industry developments, regulatory changes, and emerging competitive risks and opportunities.
- Evaluate competitor strengths, weaknesses, and potential business implications.
- Translate complex research into clear, actionable insights and recommendations.
Strategic Decision Support
- Serve as a subject matter expert on competitive and market intelligence.
- Provide insights that support Sales strategy, strategic planning, growth initiatives, and leadership decision making.
- Support market assessments, business reviews, strategic planning, and ad hoc business priorities.
- Develop and deliver executive-level briefings, presentations, and recommendations.
Competitive Positioning and Enablement
- Oversee development of competitor profiles, battlecards, competitive assessments, differentiation frameworks, and related resources.
- Partner with Sales, Product, Marketing, and Sales Enablement to support positioning and competitive response strategies.
- Ensure competitive intelligence resources remain current, accurate, and actionable.
Intelligence Operations and Governance
- Establish consistent processes for gathering, validating, organizing, and sharing competitive intelligence.
- Maintain competitor databases, research repositories, dashboards, and recurring intelligence reporting.
- Improve accessibility, quality, and utilization of competitive intelligence across the organization.
- Measure the effectiveness and business value of intelligence outputs.
Team Leadership
- Lead, coach, and develop Competitive Intelligence team members.
- Set priorities, performance expectations, and quality standards.
- Foster analytical rigor, curiosity, collaboration, and continuous improvement.
Requirements:
- Bachelor’s degree in Business, or equivalent relevant experience.
- At least five years of experience in Competitive Intelligence, Market Research, Business Strategy, Product Marketing, Business Analytics, Sales Strategy, or a related field.
- Experience leading team members, programs, or complex analytical initiatives.
- Strong research, analytical, critical-thinking, communication, and presentation skills.
- Ability to translate complex information into actionable business recommendations and influence stakeholders across functions.
Preferred:
- Experience supporting Sales or go-to-market organizations.
- Experience with competitive intelligence, market research, or analytics platforms and tools.
- Experience supporting strategic planning and executive decision-making.
- Automotive finance, financial services, fintech, or related industry experience.
Targeted Compensation: $128,500 - $150,000 base salary + annual bonus plan
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
- Identify the Right People by recognizing top talent
- Set Clear Expectations by managing change and directing others
- Train team members and focus on developing talent
- Performance Manage by ensuring accountability and driving results
- Create the Right Environment by establishing trust and managing conflict
- Maintain the Right Number of team members needed to build an effective team
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Skills Required
- Bachelor's degree in Business or equivalent relevant experience
- At least five years of experience in Competitive Intelligence, Market Research, Business Strategy, Product Marketing, Business Analytics, Sales Strategy, or a related field
- Experience leading team members, programs, or complex analytical initiatives
- Strong research, analytical, critical-thinking, communication, and presentation skills
- Ability to translate complex information into actionable business recommendations and influence stakeholders across functions
- Experience supporting Sales or go-to-market organizations
- Experience with competitive intelligence, market research, or analytics platforms and tools
- Experience supporting strategic planning and executive decision-making
- Automotive finance, financial services, fintech, or related industry experience
Credit Acceptance Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credit Acceptance Corporation and has not been reviewed or approved by Credit Acceptance Corporation.
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Fair & Transparent Compensation — Pay is described as competitive and fair for the role, and overall compensation is framed as a clear strength. Total compensation is also positioned as strong relative to comparable employers, reinforcing perceived fairness.
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Strong & Reliable Incentives — Bonuses, profit sharing, and performance-based commission are repeatedly highlighted as meaningful add-ons to base pay. Incentive opportunities are presented as especially attractive in sales and market-facing roles, including uncapped earning potential.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life, and disability protections. Day-one eligibility is emphasized as a differentiator that increases the practical value of the package.
Credit Acceptance Corporation Insights
What We Do
Our people and culture create a positive workplace that drives us to succeed. Working together as a team has resulted in many national workplace awards, including Fortune magazine’s annual “100 Best Companies to Work For” list for 7 consecutive years. We’ve also been named to IDG's Computerworld Best Places to Work in IT-Midsize category for the past five years. Based on 2021 survey data, 92% of our team members believe Credit Acceptance is a Great Place to Work (GPTW). At Credit Acceptance, we are passionate about what we do. Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities. Loans made or arranged pursuant to a California Finance Lenders Law license.
