Manager, Managed Services (CRM/ Data), Visa Consulting and Analytics, LAC

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Consulting and Analytics team is looking for a high-performance individual to join its Managed Services practice and play a key role in developing and delivering high impact projects Brazil. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

The Managed Services Manager will support the design, implementation and execution of VCA’s recommendations for client’s on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.

The potential candidate will proactively develop and carry on innovative and value added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.

Specific duties and responsibilities for this position include but are not limited to:

• Team Management : Manage a team with +3 people, dedicated to development and delivery of multi-functional execution projects for financial institutions (issuers, acquirers and merchants).
• Performance Management & Reporting: Track and measure team performance and projects KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.
• Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.
• Process automation: Assess existing frameworks for internal data analysis and campaign processes and automate them to reduce operational tasks and simplify usage for non-technical users.
• Campaign Management and Execution: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance, oversight and accountability for programs including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan, execute, and measure experiments and conversion tests. Instrument conversion points and optimize user funnels.
• Data Management: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources.
• Data Descriptive Analysis: structure information in the most optimal way to accomplish and streamline ETL processes, as well as perform analysis to summarize business, portfolio, client and account level trends. Identify and inform opportunities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus.
• 5+ years of relevant experience in financial services industry, payments, consulting or similar.
• Knowledge in campaign segmentation, results evaluation methodologies and control groups, lifecycle journeys planning and execution.
• Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends.
• Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.
• Experience in programing skills in languages like SQL, SAS, R, Python, Java and in big data environments. A plus if candidate has planning commercial programs in platforms like Salesforce, SAS, Adobe, Teradata or similar.
• Strong analytical skills and data-driven thinking
• Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Excellent communication, storytelling and presentation skills
• Team player
• Portuguese and English are mandatory, Spanish is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.