Manage a team of assistant managers and their hourly teams (drivers, dispatchers, specialists), setting clear expectations and goals, providing regular coaching and feedback, and creating a high-performance, inclusive culture where success is recognized and performance gaps are addressed.
Be regularly present in the operation (on the floor / in the field) to oversee routing, staffing, and execution for in-house pickup operations, ensuring safe, reliable, and efficient movement of inventory throughout the TRR network each day.
Program-manage third-party pickup partners, including SLAs, pricing adherence, and ongoing performance reviews, while balancing work across internal and external networks to meet cost, service, and coverage goals.
Track fleet safety performance, establish clear safety benchmarks, and ensure compliance with company policies and regulatory requirements. Implement training, process, and policy changes that reduce incident rates and promote a strong safety culture.
Build and manage labor and fleet plans that align with company financial targets. Define and maintain KPIs for assistant managers (productivity, labor efficiency, unit cost, service quality), monitor weekly performance, analyze variance to plan, and drive timely corrective actions.
Track fleet utilization, operating costs, and out-of-service time; partner with internal teams and vendors to reduce downtime and cost while maintaining safety and service standards.
Develop and refine training programs for assistant managers and hourly team members to support effective onboarding and ongoing skill development. Provide early, data-backed feedback on new hire performance, and lead communication and change management for new tools, processes, and service offerings.
Act as the primary operational contact for transportation-related needs from internal partners (e.g., operations, sales, product, customer service, asset protection), ensuring high levels of responsiveness and service through proactive communication, clear expectations, and structured follow-up.
Identify opportunities to improve KPIs, cost structure, and service reliability across both in-house and third-party networks. Design and execute medium- to long-term improvement initiatives (e.g., new routes, markets, services, or tools) from problem definition through pilot, rollout, and post-mortem.
Minimum Requirements:
Bachelor’s degree in Business, Supply Chain, Operations, Logistics, or a related field, or equivalent practical experience.
3–5 years of experience leading large non-exempt teams in transportation, last-mile, or operations (e.g., drivers, dispatch, field or warehouse teams).
1+ year of experience managing exempt people leaders (e.g., supervisors or assistant managers) in a multi-shift or multi-site environment.
Hands-on, “roll up your sleeves” leadership style with a regular presence in the operation and comfort making in-the-moment decisions based on business needs.
Strong interpersonal and communication skills; able to work effectively with diverse teams and influence in a matrixed organization.
Proven track record of developing talent, giving clear feedback, and managing performance.
Thrives in a fast-paced, rapidly changing environment; able to prioritize, manage competing demands, and adapt approach as needed.
Demonstrated ability to manage to KPIs, budgets, and productivity targets in a production-based environment
Commitment to continuous learning and staying current on transportation and logistics best practices.
Willingness to support a multi-shift operation, including occasional early mornings, evenings, or weekends as business needs require.
Willingness and ability to travel up to ~15% of the time between TRR locations and key markets.
Preferred Requirements:
Experience owning or program-managing third-party logistics providers, including performance management against SLAs and cost and service targets.
Strong analytical skills with advanced proficiency in Excel and Google Sheets; experience with BI/reporting tools (e.g., Looker, Tableau) a plus
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field
- 3-5 years of experience leading large non-exempt teams in transportation or operations
- 1+ year of experience managing exempt people leaders in a multi-shift environment
- Strong interpersonal and communication skills
- Proven track record of developing talent and managing performance
- Commitment to continuous learning in transportation and logistics best practices
- Experience with third-party logistics providers
- Strong analytical skills with advanced proficiency in Excel and Google Sheets
The RealReal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.
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Healthcare Strength — Health coverage offers multiple medical, dental, and vision options plus mental‑health resources, alongside employer HSA contributions under high‑deductible plans. This breadth is often seen as relatively strong compared with base pay.
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Parental & Family Support — Paid parental leave, additional disability pay for birthing parents, and inclusive fertility benefits covering diverse paths to family building create a robust family support offering. This can be a differentiator for employees prioritizing family planning.
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Equity Value & Accessibility — An employee stock purchase plan with a meaningful discount is broadly accessible, including to part‑time employees. This access to ownership can enhance total rewards for those who participate.
The RealReal Insights
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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