Manager, Logistics and Operations

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Famehouse is seeking a Logistics Manager to join our US Operations team. As Logistics Manager, you will be focused on our transportation, logistics, distribution and warehousing functions for Tour, eCommerce, and Retail. Your goal will be to communicate effectively with our logistics partners and support day-to-day inbound and outbound transportation. You will be involved in warehousing, distribution, order processing, logistics, and ASN enforcement.

This team member will be responsible for interacting with many departments and customers each day and play a versatile role within the organization, as well as external warehousing partner relationships.

How you'll CREATE:

• Oversee logistics support and management across D2C, Tour, Retail, and other channels.
• Manage end-to-end inbound and outbound processes, including arrangement of parcel / freight shipments, ensuring on-time delivery.
• Collaborate with cross-functional teams to enhance artist management satisfaction.
• Liaise with operations management to validate tracking, packing lists, and PODs, resolving issues proactively.
• Collaborate with cross functional teams to ensure timely an accurate delivery to and from fulfilment centers.
• Oversee the creation of commercial invoices and international shipping documentation, ensuring regulatory compliance.
• Manage shipment scheduling and tracking updates via Monday.com and integrated tracking platforms.
• Develop and analyze logistics reports and KPIs, providing actionable insights for performance optimization.
• Enforce vendor compliance through onboarding, training, and audits to maintain standards.
• Oversee supply orders and deliveries to vendors, ensuring production efficiency
• Lead cross training initiatives across the operations team to build resilience and versatility within the department.
• Manage inbound deliveries to the office with the mailroom.
• Foster a collaborative team environment to execute daily tasks efficiently, emphasizing accountability and innovation.

Bring your VIBE:

• Strong computer skills including extensive experience with Microsoft Office Suite.
• High Level of attention to detail with excellent organizational skills.
• Knows how or where to obtain information; is resourceful.
• Ability to analyze data and trends, make educated conclusions based upon data.
• Embraces teamwork; shares ideas / methods to improve performance.
• Proven verbal and written communication skills.
• Prioritizes work activities; plans and stays organized.
• Manages timelines; deals effectively with the challenges of a fast pace, high pressure environment and deadlines.
• Takes independent action and works autonomously.
• Takes initiative and seeks increased responsibilities.
• Experience in consumer products, retail operations, or e-commerce is preferred.
• Logistics and transportation experience preferred.
• In house warehousing and distribution experience preferred.
• Tour Merchandising and tour logistics experience preferred.
• At least 3-5 years of relevant experience, preferable in music or entertainment industry.
• Experience with order management and customer service.
• Experience managing data from multiple reporting systems.
• Experience with high stress, fast paced environments.
• Bachelor’s degree in business or Logistics preferred.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

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Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.