Jobs at Universal Music Group

Lead the ServiceNow product portfolio: own stakeholder relationships, prioritize and shape demand, run roadmap cadence, manage cross-domain dependencies, drive vulnerability workflow outcomes with Security, measure KPIs and adoption, enable change, and coordinate delivery with a globally distributed ServiceNow organization.

Lead design and delivery of enterprise IAM solutions (PAM, IGA, SSO, MFA, PKI, Directory Services). Define target-state architecture, guide engineers on integrations across on-prem and multi-cloud, create standards and documentation, and champion IAM modernization with stakeholders while contributing to solution code and automation.

Lead marketing and artist development strategy and operations for priority artists and releases. Oversee product management, release planning, DSP and digital initiatives, budgets, cross‑functional campaign execution, team workflows, and stakeholder communications. Mentor team members, maintain playbooks and trackers, and partner with artists, managers, label teams, and DSPs to drive audience growth and campaign performance.

The Campaign Manager will optimize paid media campaigns across multiple platforms, analyze performance, manage budgets, and collaborate with teams to enhance advertising strategies for Universal Music Group.

Partner with senior leadership to drive HR strategy and organizational effectiveness across multiple business units. Lead employee relations, staffing, compensation, performance management, change management, talent assessment, succession planning, onboarding/exit, and culture initiatives. Coach managers, manage transactional HR work, and collaborate with PIC COEs and Legal to minimize risk.

Lead revenue forecasting, planning, and analysis across D2C, touring, and retail merchandise. Build scalable forecasting models, reporting, and executive reviews; partner with account, commercial, finance, planning, and operations teams to align assumptions, identify risks and opportunities, and improve forecasting accuracy and visibility.

Lead strategy and execution for an owned & operated content network, overseeing internal teams and agency partners to drive audience growth, engagement, artist discovery, and campaign amplification. Build editorial calendars, KPI frameworks, dashboards, and cross-network programming while partnering with Advertising, CRM, Creator Strategy, D2C, and Insights. Identify emerging platforms and content formats, present performance insights to leadership, and optimize content to meet label and artist marketing objectives.

Lead strategy and delivery of enterprise streaming and social data products that serve as authoritative sources of truth. Ensure AI-ready, governed, semantically consistent data with metadata, lineage, observability, SLAs, and adoption plans. Partner with analytics, engineering, and commercial teams to define metrics, manage external data sources, enforce data contracts, and drive AI and predictive use cases for music consumption and audience insights.

Lead teams to design, build, and operate scalable, AI-ready data pipelines and ecommerce data products (especially Shopify). Build semantic layers, curated data marts, and data models; ensure data quality, monitoring, and performance. Collaborate with data scientists, analysts, and governance to support feature engineering, ML datasets, and reliable downstream consumption.

Lead strategy and execution of enterprise eCommerce data products to provide authoritative, AI-ready sources of truth for sales, orders, customers, products, subscriptions, and marketing. Partner with business, engineering, analytics, and governance teams to define metrics, semantic models, SLAs, monitoring, data contracts, and adoption to enable reporting, predictive models, and AI applications.

Lead and manage data engineering teams to deliver enterprise-grade, AI-ready data products, semantic layers, and data marts. Design scalable pipelines and architectures for ecommerce analytics and machine learning, enforce data governance and contracts, ensure platform reliability and observability, and partner with cross-functional stakeholders to enable feature stores, model-ready datasets, personalization, and downstream AI applications.

Lead relationships with distributed K-Pop labels and artists, drive release planning and commercial strategy, ensure metadata and distribution integrity, translate data into growth strategies, and coordinate cross-functional teams to optimize global campaign performance and operations.

Lead marketing strategy and campaign execution for multiple artists and projects across the roster. Collaborate with A&R, Creative, Digital, PR, Radio and management to develop branding, content, and release plans. Analyze streaming, sales, radio and social data, manage budgets/P+L, and maintain artist relations to drive commercial success.

Lead digital marketing for a roster of artists: develop and execute platform-specific social and paid strategies, oversee content and website experience, drive audience growth and influencer programs, analyze performance, and align cross-functional stakeholders to meet commercial goals.

As a Royalty Analyst, you will analyze artist contracts, handle data entry, maintain artist accounts, review statements, and assist with inquiries and month-end tasks.

The Account Lead will create commercial release plans, manage YouTube channels for artists, and nurture relationships with commercial accounts and label partners to enhance visibility and audience growth.

The Senior Director, Artist & Label Services will lead merchandise and D2C strategies for artists, build relationships with labels, and mentor account managers while ensuring collaboration and success across the team.

Lead social strategy and manage artist social accounts for Universal Music Canada27s domestic roster. Develop and optimize social plans, identify partnership opportunities, use analytics to measure and improve performance, support local Nashville artist relations and events, and coordinate with global platform partners and internal teams to drive artist growth and promotional campaigns.

The Director of Catalog Marketing will lead strategies for Urban music marketing, collaborate across departments, and leverage data and insights to optimize marketing campaigns for multiple artists and projects.

The role analyzes large datasets from various platforms to identify trends and inform decisions in artist growth and marketing strategy.