Jobs at Universal Music Group

Leads finance for a music merchandise and apparel business across eCommerce, wholesale, retail, licensing, and touring. Oversees budgeting, forecasting, long-range planning, profitability analysis, inventory and cost accounting, deal evaluation, working capital, and executive reporting. Partners with commercial, merchandising, supply chain, legal, production, and operational leaders to improve margins, manage inventory, assess investments, and support strategic decisions.

Analyze large and complex datasets using SQL, reconcile disparate data sources, assess data quality, and translate findings into actionable recommendations. The Analyst will support executives and cross-functional teams through consultative analysis, financial modeling, data visualization, executive presentations, and trend analysis involving user engagement, retention, monetization, licensing, and digital media business models.

Monitors music publishing catalogs across Songtrust systems to identify stalled workflows, metadata issues, automation errors, duplicate records, and delivery failures. Coordinates with Product, Engineering, and internal teams to resolve system and catalog problems, supports Letter of Direction completion, reconciles terminated accounts, and reviews RMP and CWR processing. Provides insights and recommendations to improve catalog accuracy, workflow transparency, and operational efficiency.

Handles complex customer support escalations involving royalties, metadata, distribution, rights management, account configuration, and compliance. Troubleshoots cross-functional issues, provides empathetic email support, improves workflows and documentation, maintains product and digital music ecosystem knowledge, mentors associates, and contributes to quality assurance and customer experience improvements.

Senior executive responsible for defining and implementing enterprise data governance and strategy across music rights, royalties, consumption, fan and commerce data. Establish governance frameworks, data ownership, standards, and compliance (GDPR/CCPA). Drive cross-functional adoption, technology selection, AI-ready foundations, metadata standardization, and enable data monetization and innovation across global teams and partners.

Manage onboarding, operational and technical relationships with digital business partners; oversee content delivery, catalog backfill, data stewardship, and fulfillment. Coordinate across legal, commercial, rights, and strategy teams to implement processes, troubleshoot issues, specify supply-chain improvements, and support new partner types and emerging technologies.

Provides administrative and operational support to the General Manager of North America, including calendar and communication coordination, business reviews, reports, presentations, research, project tracking, stakeholder follow-up, cross-department collaboration, travel and expense management, ticket requests, and event/show attendance. Serves as a liaison for internal and external contacts while helping maintain office activities and representing Virgin Music Group North America.

Manage digital rights and claims across UGC platforms, support platform launches and emerging markets strategy, maintain Reference File and conflict-resolution queues, detect and report fraud, escalate legal issues, support labels/territories with daily requests, and collaborate with partners to design solutions and improve rights operations.

Leads corporate development and investing activities across M&A, catalog acquisitions, artist and business deals, joint ventures, and growth investments. Builds financial models, valuations, scenarios, and investment analyses; manages diligence and transaction workstreams; researches markets and competitors; and develops executive recommendations. Partners with Finance, Legal, Tax, Accounting, and commercial teams while supporting strategic initiatives, transaction materials, and post-transaction performance reviews.

Leads digital marketing partnerships, promotions, and innovation initiatives for Virgin Music Group artists and catalogs. Develops opportunities with social, gaming, metaverse, and digital content platforms; advises artist and label partners; manages campaigns; creates presentations and reporting; monitors digital trends; coordinates vendors and internal teams; and analyzes campaign performance. The role requires music-focused digital marketing experience, strong analytical ability, social media fluency, and proficiency with creative, office, and analytics platforms.

Lead commercial strategy and execution across DSPs and digital retailers to drive streaming growth, partner opportunities, and revenue. Build partner-specific initiatives, analyze streaming and audience data, set KPIs, secure placement for priority releases, and lead a commerce team while collaborating cross-functionally with marketing, finance, product, and label teams.

Lead strategy and execution for digital commercial partnerships with DSPs to drive streaming growth, revenue, and engagement. Own partner relationships, GTM campaigns, analytics-driven performance optimization, cross-functional alignment, content delivery accuracy, and scalable operational processes. Present insights to executives and troubleshoot platform or metadata issues.

The Director will lead analytics strategies, develop data-driven solutions, and optimize data pipelines to enhance A&R and marketing efficiency.

Lead social listening and fan sentiment analysis for Mexican music artists; build and grow fan communities across TikTok, Instagram, YouTube, Discord, and Reddit; develop content and acquisition strategies, VIP experiences, and customer journeys; collaborate with marketing, A&R, e-commerce, and management to drive sustainable fan growth and engagement.

Lead design and delivery of enterprise IAM solutions (PAM, IGA, SSO, MFA, PKI, Directory Services). Define target-state architecture, guide engineers on integrations across on-prem and multi-cloud, create standards and documentation, and champion IAM modernization with stakeholders while contributing to solution code and automation.

Partner with senior leadership to drive HR strategy and organizational effectiveness across multiple business units. Lead employee relations, staffing, compensation, performance management, change management, talent assessment, succession planning, onboarding/exit, and culture initiatives. Coach managers, manage transactional HR work, and collaborate with PIC COEs and Legal to minimize risk.

Lead teams to design, build, and operate scalable, AI-ready data pipelines and ecommerce data products (especially Shopify). Build semantic layers, curated data marts, and data models; ensure data quality, monitoring, and performance. Collaborate with data scientists, analysts, and governance to support feature engineering, ML datasets, and reliable downstream consumption.

Lead strategy and execution of enterprise eCommerce data products to provide authoritative, AI-ready sources of truth for sales, orders, customers, products, subscriptions, and marketing. Partner with business, engineering, analytics, and governance teams to define metrics, semantic models, SLAs, monitoring, data contracts, and adoption to enable reporting, predictive models, and AI applications.

Lead and manage data engineering teams to deliver enterprise-grade, AI-ready data products, semantic layers, and data marts. Design scalable pipelines and architectures for ecommerce analytics and machine learning, enforce data governance and contracts, ensure platform reliability and observability, and partner with cross-functional stakeholders to enable feature stores, model-ready datasets, personalization, and downstream AI applications.

Develop and execute catalog marketing plans for actively signed artists, manage timelines and cross-team coordination, run digital and ecommerce campaigns, leverage data and DSP/CRM insights to drive audience growth and revenue, and support product/commercial planning tied to releases, tours, and cultural moments.