Jobs at Universal Music Group

Develop and execute fan engagement strategies across social, streaming, CRM, and direct-to-fan channels. Build and manage artist communities, create activations, analyze audience and campaign data, coordinate cross-functional campaign plans, monitor sentiment and trends, and report on engagement, growth, conversion, and retention.

Lead design and scaling of team operations across processes, systems, and workflows. Drive cross-functional process design, system implementations, automation and AI-enabled improvements, organizational design, change management, and continuous improvement to increase efficiency, alignment, and measurable business value.

Coordinate high-volume recruiting operations: schedule interviews, manage calendars and travel, prepare offer letters, monitor background checks, update Workday Recruiting, provide customer service to candidates and hiring teams, and support continuous improvement across TA systems.

Support Creative Directors by coordinating creative workflows, maintaining project visibility, preparing briefs and presentations, conducting research and inspiration gathering, organizing assets, facilitating reviews and approvals, and liaising with cross-functional teams to ensure projects progress from concept to delivery.

Lead marketing strategy and execute campaigns for artists on the IGA Miami roster, including album/single launches, audience growth across streaming and socials, cross-department coordination, budget and timeline management, advertising and creator marketing, event coordination, performance analysis, and artist/manager liaison. Manage a Marketing Coordinator and collaborate with Digital, Publicity, A&R, Creative, Commercial Partnerships, and International teams.

The Creative Director will lead the digital creative services team, overseeing artist branding, UX/UI design, and e-commerce experiences, ensuring cohesive visual storytelling across all digital touchpoints.

The role involves investigating streaming fraud, monitoring data for suspicious behavior, developing anti-fraud strategies, and collaborating across teams for documentation and reporting.

Manage studio billing and receivables: generate client invoices, track and reconcile payments, apply SAP codes and POs, maintain billing records, assist month-/year-end closes, and support vendor and contract documentation.

Lead commercial strategy and execution across DSPs and digital retailers to drive streaming growth, partner opportunities, and revenue. Build partner-specific initiatives, analyze streaming and audience data, set KPIs, secure placement for priority releases, and lead a commerce team while collaborating cross-functionally with marketing, finance, product, and label teams.

Support digital commerce and streaming strategy for the REPUBLIC roster: manage release schedules, DSP pitching, metadata and assets, reporting, partner marketing, platform audits, campaign coordination, cross-functional communication, and performance analysis to maximize artist visibility.

Lead operational planning and delivery of physical and digital release schedules for independent labels. Manage production timelines, coordinate manufacturing, distribution, metadata and assets, liaise cross-functionally, identify risks, drive process improvements, prepare reporting, and act as primary operational relationship manager for partner labels and artists to ensure timely, high-quality releases.

Provide administrative and operational support for the Commerce team, managing calendars, travel, expenses, and meeting preparation. Track project timelines, release schedules, partner communications, and build sales/reporting materials. Assist with partner events, presentations, data monitoring, and cross-functional coordination to support streaming and physical retail initiatives.

The Director of Finance will oversee revenue reporting, forecasting, budgeting, and control processes, ensuring compliance and accuracy while managing audits and financial insights for North America. This role also involves leading automation initiatives and financial systems design.

Manage preparation, review, and distribution of artist, producer, and third-party royalty statements; analyze accounts, resolve inquiries, support audits and financial close, supervise and coach royalty analysts, and drive process improvements and automation to ensure accurate, timely royalty reporting in accordance with contracts.

Provide high-level administrative support to a senior executive: manage complex calendars and travel, coordinate meetings and team events, handle confidential correspondence, prepare presentations and expense reports, support booking and itineraries, and manage ad hoc projects for US and Europe teams.

Manage day-to-day operations for multiple artists: calendars, logistics, communications, touring and release coordination, merchandise, budgets, and partner relationships. Serve as primary contact for artists, liaise with labels/publicity/digital teams, support content and marketing schedules, provide in-person and on-the-ground support, and ensure quality control across artist-facing materials.

Design and produce high-quality motion graphics, 3D visualizations, animations, and immersive content for artist campaigns, ecommerce, and branded experiences. Collaborate with creative directors, designers, developers, and production teams from concept through final delivery, ensuring technical specifications and cross-platform performance while advancing motion design capabilities and exploring emerging technologies.

Lead content vision and strategy for Digital Creative Services, defining storytelling frameworks, guiding creative quality across ecommerce, campaigns, social and editorial. Build and develop creative teams, set standards and measurement, partner with production, design, and client teams to drive audience engagement and commercial outcomes.

Manage, maintain, inventory, and deploy camera, lighting, grip, audio, and studio equipment; ensure production readiness, coordinate repairs, support productions and studio operations, develop asset tracking and safety procedures, and improve operational processes.

The Director will lead analytics strategies, develop data-driven solutions, and optimize data pipelines to enhance A&R and marketing efficiency.