Description
*Open to all of Dallas/Fort Worth Metroplex*
The Manager of LIT Services is a key leadership role responsible for overseeing and directing the day-to-day aspects of the LIT infrastructure services within the organization. This position requires a seasoned professional with a deep understanding of lighting technologies, extensive experience in telecommunications, and a proven track record in managing and expanding service offerings. This role will help achieve strategic objectives, emphasizing efficiency, client satisfaction, growth, compliance, financial performance, innovation, and reputation management.
Essential Job Functions
- Acts as the primary team member responsible for the Field Technicians
- Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards.
- Work with fellow technicians at the job site. This is an active working position, as well as a supervising one.
- Ensures that the team members are following policies/procedures.
- Participates in the hiring process and recommends disciplinary action of team members.
- Mentors and provides for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts.
- Performing on the job training to new members when needed
- Collaborate with other departments, including network engineering and customer support, to ensure seamless service delivery.
- Proficiency in troubleshooting network issues, identifying root causes, and implementing effective solutions to minimize downtime and service interruptions.
- Oversee vendor relationships and optimize partnerships for efficient procurement and operational excellence.
- Ability to maintain operational documentation of procedures, and incidents, as well as generate reports on department performance, utilization, and trends.
- Proficiency in managing purchase orders (POs), including creation, modification, and tracking of POs to ensure accuracy, timeliness, and compliance with company policies and procedures.
- Demonstrated proficiency in utilizing task allocation tools to assign, track, and prioritize tasks between ISP technicians, facilitating efficient workload coordination and timely task completion
Requirements
- Minimum 5+ years of management experience, with demonstrated ability to lead and develop technical field teams.
- Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services.
- Proven experience in planning, coordinating, and overseeing field service projects to successful completion.
- Hands-on technical expertise with troubleshooting network issues, root cause analysis, and implementing effective solutions.
- Experience managing vendor relationships, procurement processes, and purchase order administration.
- Proficiency with task allocation tools and workforce coordination to optimize technician productivity and project outcomes.
- Strong collaboration skills, with the ability to work across departments (engineering, customer support, operations) to ensure seamless service delivery.
- Excellent communication, documentation, and reporting skills with an emphasis on compliance, accuracy, and performance tracking.
- Demonstrated ability to mentor, train, and support the professional growth of team members.
- Valid driver’s license and ability to travel to job sites as required.
Skills Required
- Minimum 5 years of management experience leading and developing technical field teams
- Strong telecommunications background and working knowledge of lighting technologies and infrastructure services
- Experience planning, coordinating, and overseeing field service projects through successful completion
- Hands-on expertise troubleshooting network issues, performing root cause analysis, and implementing solutions
- Experience managing vendor relationships, procurement processes, and purchase order administration
- Proficiency with task allocation tools and workforce coordination
- Strong cross-functional collaboration skills with engineering, customer support, and operations
- Excellent communication, documentation, reporting, compliance, accuracy, and performance-tracking skills
- Ability to mentor, train, and support team member professional development
- Valid driver's license and ability to travel to job sites as required
What We Do
Digital transformation starts with purpose-built networks! FiberLight has been designing, building, and deploying one-of-a-kind fiber networks to ignite digital revolution for over 20 years. Today FiberLight owns over 14,000 route miles of robust fiber networks in over 44 key growth areas in Florida, Georgia, Maryland, Texas, Virginia, and Washington, D.C. All of our carrier-grade products – including Ethernet, FiberLight Cloud Connect, Dedicated Internet Access, Dark Fiber, and Wavelengths – are engineered to ensure business continuity. We credit our success to having the right people at the right places making the right investments.
