Manager Life Corporate

The Life Operations department is a fast-changing department which manages our customers' life insurance files (corporate and individual), from subscription to liquidation, with the aim to deliver excellent services to brokers and end customers. For the Life Corporate department we are seeking for the Manager able to steer teams and performance.

The department consists of around 20 colleagues who are waiting just for you!

Your responsibilities

As Manager Life Corporate you will be responsible for a department split in 2 teams: Life Corporate Underwriting & Policy Servicing and Life Corporate Liquidation & Medical, both requiring important people development and/or change management. You will be leading  the Athora Belgium strategy in Life Corporate Operations department and be responsible for its implementation and delivery. You will contribute to major projects impacting the Life Corporate business, and ensure a continuous improvement mindset is strongly embedded in your managerial approach.

 You are therefore responsible for e.g.:

• Translating Athora Belgium strategy into actionable and comprehensive objectives within the department, including monitoring and corrective actions in case of deviations from target.

• Defining processes within the frame of Life Corporate operations, to be monitored through associated KPIs aimed to guarantee the achievement of service quality standards.

• Proactively reporting progresses in respect of your department objectives to Senior Management.

• Ensuring the implementation of effective controls to monitor processes and ensure adequate mitigation of operational, financial and compliance risks.

• When necessary, guarantee the roll-out of audit or internal controls action plans, to mitigate the risks.

• Understanding client needs, integrating the voice of the customer across Life Corporate processes, acting as ambassador of Athora vision of « Customer Care » .

• Cooperating with Commercial Team to identify market trends and evolution of customer needs, to reflect them when appropriate in the Change Strategy of the department.

• Proactively identifying opportunities to reorganise functions and improve processes efficiency to eliminate non-/low-value added activities.

• Communicating with and influencing different internal & external stakeholders, including C-Levels.

• Managing 8 direct reports and ensuring people development through regular 121, coaching and process performance review.

• Proactively managing department resources and budget to ensure optimal capacity planning, anticipating changes and future needs.

• Etc.

Your profile

• You have at least a bachelor’s degree, preferably in insurance or economics.

• You have experience of minimum 10 years in Life Insurance, preferably in group insurance.

• You have at least 5 year experience as people and performance manager.

• You have excellent knowledge of French or Dutch and a good command of the other national language and are comfortable working in English.

• You have a good knowledge of the Office suite and especially Excel and PowerPoint.

• You demonstrate people & change management skills based on Opex/lean principles.

• You have communication skills and are able to manage internal and external stakeholders.

• You cultivate a collective leadership as “One Team” culture across teams, but also delegation of responsibilities & empowerment

• You show capabilities to quickly adapt to a fast-changing environment.

• You continue to perform efficiently and effectively while under pressure.

• You are dynamic, positive with an open mind. 

Good reasons to join us.

• A permanent employment contract.

• A company on a human scale within a dynamic group where you can rapidly have an impact.

• Accessible management close to staff and a pleasant working environment.

• Many opportunities for development, thanks in particular to our Athora Academy.

• Balance between professional life and private life with generous holidays (at least 39 days a year), flexible working hours and up to 3 days’ teleworking a week.  

• An attractive salary package plus various fringe benefits.

• Modern, bright offices conducive to collaboration.

• A central location in the Porte de Namur district, accessible by train and public transport and with parking facilities available if needed. 

• Last but not least… a sunny terrace, afterworks between colleagues, teambuildings, an annual staff day and many other events to discover… 😉

If you are looking for a friendly organisation with a human face and attach value to cooperation and helping one another, you have come to the right address.

#LI-Hybrid

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