The Role
Manage customer onboarding and instruction processing while ensuring KYC, AML, regulatory, and process compliance. Oversee operational volumes, productivity, SLAs, complaints, root-cause analysis, vendor performance, regulatory returns, MIS reporting, data cleanup, and CPC judgmental activities. Drive improvements in turnaround time, first-time-right performance, service delivery, and operational controls.
Summary Generated by Built In
- The Manager - Liability Operations is responsible for customer onboarding and processing of all customer instructions, ensuring compliance with regulatory guidelines and operational excellence.
- The role focuses on productivity, process control, and continuous improvement in service delivery.
- Execute customer onboarding and instruction processing with full adherence to KYC, AML, and negative list guidelines.
- Manage operational volumes to ensure higher productivity while maintaining compliance and process control.
- Ensure customer deliverables are met within SLA timelines, with consistent improvements in service delivery.
- Resolve customer complaints within stipulated TATs and conduct RCA to prevent recurrence.
- Review vendor performance to ensure optimum productivity.
- File regulatory returns and MIS reports accurately and on time.
- Drive improvements in TAT (Turnaround Time) and FTR (First Time Right) as key performance achievements.
- Support clean‑up operations to ensure accurate and reliable data entry into systems.
- Perform judgmental activities at CPC with thorough knowledge of processes and compliance requirements.
Qualifications
Experience: 5 - 10 years in liability operations or related banking functions.
Education: Graduate/ Post‑Graduation (any specialization preferred).
Skills Required
- 5–10 years of experience in liability operations or related banking functions
- Graduate or postgraduate degree in any specialization
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
