The Role
Lead customer onboarding and instruction processing for liability accounts, ensuring KYC/AML compliance, SLA adherence, regulatory reporting, vendor oversight, process control, and continuous improvement to drive productivity, TAT and FTR improvements.
Summary Generated by Built In
- The Manager - Liability Operations is responsible for customer onboarding and processing of all customer instructions, ensuring compliance with regulatory guidelines and operational excellence.
- The role focuses on productivity, process control, and continuous improvement in service delivery.
- Execute customer onboarding and instruction processing with full adherence to KYC, AML, and negative list guidelines.
- Manage operational volumes to ensure higher productivity while maintaining compliance and process control.
- Ensure customer deliverables are met within SLA timelines, with consistent improvements in service delivery.
- Resolve customer complaints within stipulated TATs and conduct RCA to prevent recurrence.
- Review vendor performance to ensure optimum productivity.
- File regulatory returns and MIS reports accurately and on time.
- Drive improvements in TAT (Turnaround Time) and FTR (First Time Right) as key performance achievements.
- Support clean‑up operations to ensure accurate and reliable data entry into systems.
- Perform judgmental activities at CPC with thorough knowledge of processes and compliance requirements.
Qualifications
Experience: 5 - 10 years in liability operations or related banking functions.
Education: Graduate/ Post‑Graduation (any specialization preferred).
Skills Required
- 5-10 years in liability operations or related banking functions
- Graduate or Post-Graduation degree
- Working knowledge of KYC, AML, and negative list guidelines
- Experience in customer onboarding and instruction processing
- Experience filing regulatory returns and preparing MIS reports
- Experience managing vendor performance and operational volumes
- Ability to perform judgmental activities with strong process and compliance knowledge
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
