Job Description
We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.
The Manager, Legal Support Personnel will oversee and manage the legal support staff, including practice assistants, practice coordinators, and paralegals in the New York Office. This role is crucial in ensuring smooth operations by coordinating assignments, managing schedules, and providing leadership to the support team. The ideal candidate will have operational experience and be adept at building rapport with all levels of the firm from staff to Partners. This position reports to the Senior Manager, Office Administration and Legal Support Personnel and is based in New York. The role is hybrid and will require presence in the office at least four days per week.
Responsibilities include but are not limited to:
- Support Senior Manager with national projects and initiatives related to legal support personnel
- Monitor utilization, billable and non-billable time, workload distribution, and delivery of quality work product
- Establish and maintain successful working relationships with practice leadership, attorneys, and administrative leadership to provide the best resources to meet their business goals.
- Partner with lawyers regarding team needs
- Recruit, supervise and counsel the legal support staff
- Evaluate and assess legal support personnel skillset so assigned work plays to their areas of strength and provide resources and training for needed development areas
- Collaborate with the HR, IT, office administration, and other teams to develop plans for onboarding and training of legal support personnel
- Track, monitor and approve timecards, overtime, and PTO for LSP under your supervision
- Manage vacation requests and coordinate temporary coverage for extended vacation and leaves of absence
- Address personnel issues in conjunction with Human Resources (including performance management, leaves of absences, and employee separations)
- Conduct regular performance evaluations and provide constructive feedback
- Participate in disciplinary meetings and separations
- Drive annual performance evaluation process for LSP, compile feedback from attorneys, and lead productive feedback meetings
- Promote a culture of honesty and integrity
- Conduct all business in a professional and confidential manner
- Stay knowledgeable of the latest trends and developments in the legal support industry through ALA and other memberships
- Actively participates in ad hoc working groups for national operational initiatives
- Proactively identify the need for national and local operational improvements to meet the changing needs of the global legal practice
Other duties
Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications and job-related skills
- Bachelor’s degree preferred
- Prior law firm experience and a minimum of 5 years supervisory experience required
- Strong leadership, management, and organizational skills, with a high level of customer service orientation
- Ability to work discreetly with confidential information and situations
- Ability to quickly identify and analyze issues and problems; recommend and implement solutions; and respond effectively to sensitive inquiries and complaints
- A strong focus on operational excellence, client service and efficiency
- Ability to exercise sound judgement
- Ability to build effective relationships at all levels
- Excellent verbal and written communication skills
- Practices a spirit of continuous improvement
- Ability to handle multiple competing priorities
- Ability to respond calmly and professionally in stressful situations
- Excellent problem-solving skills and follow-through
- Ability to work a flexible schedule when needed, including outside of regular business hours in an emergency or high priority situation
Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.
In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.
Norton Rose Fulbright US LLP is an Equal Opportunity/Affirmative Action Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact [email protected]. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
Equal Employment Opportunity | EEO is the Law - Supplement | Pay Transparency
Employees are entitled to compensation commensurate with skill and experience. The full time base annual salary for this position in the New York City market is expected to range between $120,000 and $150,000. This range represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting for a position in New York City. Salaries in other markets will vary depending on market data. Bonus opportunities are non-guaranteed and are dependent upon individual and firm performance.
What We Do
We provide the world’s preeminent corporations and financial institutions with a full business law service. We have more than 3,500 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, the Middle East and Africa.
Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy, infrastructure and resources; consumer markets; transport; technology; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients. Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg. For more information, see nortonrosefulbright.com/legal-notices
.jpeg)
.png)
