Manager - Learning & Development

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for a skilled Manager - Learning & Development to join our Learning & Development team. 

The primary duties and responsibilities of this role are:

• Execute annual learning priorities and operational plans established by the Assistant Director and Executive Director of Learning & Development.
• Lead the end-to-end management of programs within the assigned L&D pillar, ensuring high-quality facilitation, guest experience alignment, and readiness for operational needs.
• Ensure all learning experiences uphold Wynn’s brand standards, luxury service philosophy, and Forbes Five-Star expectations.
• Directly supervise and develop Assistant Managers and, where applicable, Executives and Coordinators, providing coaching, feedback, performance guidance, and ongoing capability development.
• Oversee team scheduling, deployment, and facilitation assignments to ensure business continuity and consistent delivery standards.
• Design, update, and maintain program content to ensure accuracy, compliance, and alignment with departmental and regulatory requirements.
• Monitor program performance through LMS data, reporting dashboards, learner feedback, and operational KPIs; propose and implement improvements based on insights.
• Ensure full compliance with mandatory training requirements, audit readiness, documentation standards, and regulatory frameworks.
• Partner with operational and support services teams as well as wider People & Culture, and other stakeholders to diagnose training needs and deliver targeted learning solutions.
• Support pre-opening and large-scale training waves, including resource planning, content readiness, and cross-functional coordination.
• Maintain excellence in facilitation, using adult learning principles and luxury service behaviors to inspire performance and elevate guest-facing capabilities.
• Contribute to the enhancement of learning technologies, digital content utilization, and LMS governance by ensuring data integrity and reporting accuracy.
• Role-model professionalism, confidentiality, brand alignment, and Wynn cultural leadership principles.
• Provide accurate reporting and documentation to support dashboards, audits, and leadership reviews.

About You:

• Bachelor’s degree in Hospitality, Business, Human Resources, Education, or related field.
• Minimum of 3 years of progressive Learning & Development experience, ideally within luxury hospitality or large-scale operations.
• Experience in facilitation, instructional design, or learning program management.
• Experience supervising or coaching junior trainers, coordinators, or team leads.
• Exposure to regulatory training, guest experience training, or leadership development programs.
• Experience with LMS systems (Oracle preferred), digital learning formats, and blended learning approaches.
• Strong facilitation and presentation skills; able to inspire and engage diverse audiences.
• High service mindset with an understanding of luxury operations and guest experience expectations.
• Strong leadership capability with experience managing or developing team members.
• Excellent organization and project management skills with the ability to manage multiple priorities.
• Analytical mindset with the ability to interpret data and draw actionable conclusions.
• Strong communication, interpersonal, and stakeholder engagement skills.
• High level of professionalism, confidentiality, and cultural alignment with Wynn standards.
• Flexibility to operate in a fast-paced, high-volume environment, including evenings, weekends, and holidays when required.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.