Manager, L2 Production Support (Payment), Group Infrastructure & Platform Services

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Provide L2/L3 production support for mission-critical applications, ensuring high availability and service stability.
• Monitor application health, batch processes, file transfers, interfaces, and production services; investigate and resolve issues within SLA.
• Perform incident triage, troubleshooting, root cause analysis, and escalation to development or infrastructure teams when required.
• Work closely with business users, development, infrastructure, and vendors to resolve production incidents and minimize business impact.
• Ensure successful completion of daily End-of-Day (EOD) and batch processing activities across multiple applications and countries.
• Support system maintenance activities, including application validation and service recovery after patching or infrastructure changes.
• Plan and execute Disaster Recovery (DR) exercises and support business continuity requirements.
• Drive continuous improvement in operational processes, monitoring, automation, and production support practices.
• Prepare operational, audit, and ad-hoc reports as required.

• 5 years of experience in Application Production Support, IT Operations, or Production Services.
• Strong hands-on experience with Java/J2EE, Web Services, Microservices, Oracle, UNIX/Linux, IBM MQ, Control-M, and Splunk.
• Solid knowledge of SWIFT products, including Alliance Access (SAA), Alliance Messaging Hub (AMH), SWIFT GPI, SAG, and SNL.
• Experience supporting mission-critical banking or financial services applications.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience with ITIL processes, batch operations, monitoring tools, and Disaster Recovery testing.
• Excellent communication and stakeholder management skills with the ability to work under pressure in a 24x7 support environment.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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