Manager, IT Supplier Governance

Posted 8 Days Ago
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Heredia, Belen, San Antonio, San Antonio De Belen, CRI
In-Office
Expert/Leader
Healthtech • Other • Robotics • Biotech • Manufacturing
Together with our customers, we're on a mission to make healthcare better.
The Role
Manages an IT supplier portfolio and executes governance routines covering performance reviews, scorecards, service levels, risk monitoring, issue resolution, renewals, contracts, and escalations. Partners with Procurement, Legal, Finance, Security, and technology stakeholders to resolve issues and improve supplier outcomes. Analyzes supplier, financial, operational, and risk data, supports governance standards and playbooks, and coaches team members. The role requires a bachelor’s degree and at least 10 years of relevant experience.
Summary Generated by Built In
Work Flexibility: Hybrid

Job Description Summary

This management role oversees an assigned portfolio of EDT suppliers, with accountability for governance execution, performance visibility, risk monitoring, issue resolution, stakeholder coordination, and consistent use of supplier governance standards. The role requires strong supplier governance experience, sound judgment, and the ability to drive supplier performance outcomes through disciplined operating routines, clear accountability, and measurable follow-through. This job typically requires a degree or equivalent and a minimum of 10 or more years of relevant experience.

What will you do:

  • Manage an assigned supplier portfolio, including governance meetings, scorecards, issue logs, action follow-up, stakeholder communications, and escalation tracking.

  • Execute supplier governance routines across performance reviews, scorecards, service-level monitoring, issue tracking, risk reviews, renewal readiness, and transition support.

  • Partner with IT contract owners, delivery teams, Procurement, Legal, Finance, Security, and other stakeholders to clarify accountabilities and resolve supplier issues.

  • Use supplier data, dashboards, service levels, spend, risk information, and stakeholder feedback to identify trends, gaps, and corrective actions.

  • Support adoption of governance standards, operating routines, playbooks, templates, communications, training materials, and consistent ways of working.

  • Coach team members or matrixed contributors, establish priorities, and ensure consistent execution of supplier governance responsibilities.

  • Review contracts as applicable to ensure obligations are understood and met.

Supplier Governance, Performance and Risk Management

  • Maintain supplier governance models with clear cadence, participants, decision rights, escalation paths, and action tracking.

  • Monitor assigned suppliers against service levels, milestones, contract obligations, risk indicators, and stakeholder expectations.

  • Translate supplier insights into practical recommendations for issue resolution, renewal readiness, demand routing, consolidation opportunities, and governance improvements.

What you need:

  • Bachelor’s degree in Information Systems, Business, Supply Chain Management, Finance, Engineering, or related field required; advanced degree or certification preferred.

  • Minimum of 10 years of progressive experience in IT supplier management, vendor management, procurement, contract management, technology operations, governance, risk, or related roles.

  • Demonstrated experience managing assigned suppliers, governance routines, performance reviews, escalations, issue resolution, and cross-functional stakeholder coordination.

  • Strong understanding of supplier governance, performance management, service levels, contracts, statements of work, renewals, third-party risk, and compliance expectations.

  • Ability to analyze supplier performance, financial, operational, and risk data and convert insights into clear actions and recommendations.

  • Excellent facilitation, communication, negotiation support, and influencing skills in a matrixed global organization.

Travel Percentage: 10%

Skills Required

  • Bachelor's degree in Information Systems, Business, Supply Chain Management, Finance, Engineering, or a related field
  • Minimum of 10 years of progressive experience in IT supplier management, vendor management, procurement, contract management, technology operations, governance, risk, or related roles
  • Experience managing suppliers, governance routines, performance reviews, escalations, issue resolution, and cross-functional stakeholder coordination
  • Understanding of supplier governance, performance management, service levels, contracts, statements of work, renewals, third-party risk, and compliance expectations
  • Ability to analyze supplier performance, financial, operational, and risk data and convert insights into actions and recommendations
  • Excellent facilitation, communication, negotiation support, and influencing skills in a matrixed global organization
  • Advanced degree or relevant certification

Stryker Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.

  • Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
  • Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
  • Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.

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The Company
HQ: Portage, MI
51,000 Employees
Year Founded: 1941

What We Do

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.

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