Manager, IT Operations

The Role

We are seeking a highly skilled Manager, IT Operations to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. This role will work closely with our IT team to provide technical support and resolve complex issues related to desktop hardware, software, and peripherals. This role includes significant leadership responsibilities, including managing desktop projects and mentoring team members. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently and as part of a team.

Here’s What You’ll Do

• Leadership and Strategy:

  • We act with urgency: Lead and manage a team of desktop support engineers, ensuring rapid and effective responses to technical challenges.

  • We behave like owners: Take ownership of projects that improve the end user experience, from planning to execution, ensuring alignment with organizational goals.

  • We act with dynamic range: Develop and implement strategic plans for desktop infrastructure and user support, balancing high-level strategy with hands-on execution.

• Technical Responsibilities:

  • We push past possible: Design, implement, and maintain cutting-edge desktop infrastructure, exploring new technologies to enhance performance.

  • We pursue options in parallel: Provide technical support for desktop hardware, software, and peripherals, continuously evaluating multiple solutions to find the best fit.

  • We accept risk: Troubleshoot and resolve complex issues with a proactive and innovative mindset, embracing risk to achieve impactful solutions.

  • We digitize everywhere possible: Develop and maintain advanced desktop standards, procedures, and digital processes for seamless operations.

  • We prioritize the platform: Ensure that desktop security and compliance protocols support the overall digital platform and organizational integrity.

• Collaboration and Support:

  • We obsess over learning: Mentor desktop team members, fostering a culture of continuous learning and professional growth.

  • We remove viscosity: Collaborate efficiently with team leaders to ensure streamlined, multichannel support for end users.

  • We pivot fearlessly: Adapt quickly to new data and insights, ensuring that desktop solutions remain agile and effective.

  • We question convention: Challenge existing practices and standards to drive innovation in desktop infrastructure and support.

• Additional Responsibilities:

  • We behave like owners: Oversee, guide, and support the team with new hire hardware deployments, PC refresh deployments, phones, and A/V meeting support as needed.

  • We act with urgency: Provide training and support to end-users promptly to minimize downtime and maximize productivity.

  • We digitize everywhere possible: Use innovative methods and technologies to identify and solve problems related to the performance, reliability, and availability of systems.

  • We pursue options in parallel: Evaluate and recommend new desktop technologies and solutions to ensure continuous improvement and adaptability.

  • We prioritize the platform: Manage desktop inventory and asset tracking to support the broader IT infrastructure effectively.

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor's degree in Computer Science or related field or equivalent experience.

• 5+ years of experience in desktop engineering or related field.

• Strong technical skills in desktop hardware, software, and peripherals.

• ITIL Foundation Certification.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Experience with Windows and Mac desktop environments.

• Experience with desktop imaging and deployment processes.

• Experience with desktop security and compliance.

• Strong troubleshooting and critical thinking skills.

• Excellent communication and people skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects and priorities.

• ITIL Foundation Certification.

• Experience with cloud-based desktop solutions.

• Experience with mobile device management (MDM).

• Experience with PowerShell scripting.

• Experience with endpoint security solutions.

• If you are an initiative-taking individual with a passion for desktop engineering and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes 
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ+ community
• Generous paid time off, including:
  • Vacation, sick time and holidays
  • Volunteer time to participate within your community
  • Discretionary year-end shutdown
  • Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
• 401k match and Financial Planning tools
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Complimentary concierge service including home services research, travel booking, and entertainment requests
• Free parking or subsidized commuter passes
• Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. (EEO/AAP Employer) 

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