Manager IT - Operations Observability Engineering Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Manager IT - Operations Observability Engineering RemoteJob Description

The Manager IT - Operations Observability Engineering is responsible for the management, coordination, capacity tracking of assigned resources for the IT Operations technology engineering team. The Manager promotes Employee engagement. This role is responsible for working in partnership with IT and business leadership to develop technology strategy, implementation plans, adoption methodologies, and operational support for assigned area(s) including monitoring/observability technologies, job/batch scheduling tools, and other technologies.

Responsibilities

• Ensure success of projects and maintenance efforts across IT and business functions, incorporating Prime’s best practices and compliance with company standards and industry regulations, maintaining compliance with and adhering to security policies and best practices
• Provide technical leadership for a portfolio of assigned applications and technologies (Observability/Monitoring and Operations Tools); develop and deliver on technology strategies and practices that promote quality, stability and supportability to deliver on long-term technology growth and sustainability
• Collaborate with business partners and IT to determine how technology can drive value for Prime’s customers, address issues and identify solutions to meet or exceed business need
• Coordinate and manage team workload, staffing requirements, and project assignment roles of resources; provide tools, professional development opportunities, and environment needed for staff to be effective and productive; develop and communicate employee performance objectives and coaching
• Work closely with IT teams across Infrastructure, Operations, and Business Applications/Products to leverage observability and monitoring technology to drive high availability and stability of systems and meet client commitments for SLAs.
• Partner closely with fellow IT leaders to strategize and implement solutions across technology, staffing, and process dimensions to meet business and IT goals
• Represent and promote IT department on planning and development initiatives
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• 6 years of relevant work experience in wide range of IT-related roles with exposure to variety of technologies and applications and 3 years of experience with IT monitoring/observability platforms leading a team of hands-on-engineering of technologies such as Dynatrace, AppDynamics, or New Relic
• 2 years of people management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Experience leading large technology implementation projects and working with a variety of stakeholders
• Experience with IT cloud implementations; public cloud hosting or PaaS/SaaS solutions
• Excellent leadership and interpersonal skills
• Strong verbal and written communication skills, including the ability to present complex material to wide range of audiences in plain language
• Strong problem solving and business analysis skills
• Ability to multi-task, manage projects, set time frames, and meet deadlines
• Ability to work as team player, comfortable with fast paced, changing environment and ambiguity

Preferred Qualifications

• Success in leading technology replacement projects for IT tools/technologies from business case development to implementation
• Extensive experience with Dynatrace observability technology
• Proven ability to use technology to create operational efficiency and reduce/eliminate outages through the use of orchestration, automation, and monitoring/event management tools
• Experience managing data center footprint expenses and technologies
• PBM / healthcare / regulated market company experience
• Previous experience interfacing with executive level of leadership
• Experience in information systems operations
• Experience working with large systems integrators
• Advanced degree or certifications

Minimum Physical Job Requirements

• Ability to travel up to 5% of the time
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Director in the Information Technology department

Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.