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Job Summary
The Manager of End User Computing is responsible for ensuring the streamlined operations of assigned functions in accordance with IT leadership and IT governance. This position will oversee daily operations and provide direction for the Citrix, and desktop engineering teams. This position will also be expected to work with various teams across the organization to deliver quality, cost-effective, reliable delivery solutions to endpoints across multiple platforms.
Essential Job Functions
- Manages overall work performed by the Citrix and Desktop Engineering teams during their assigned shifts
- Proactively communicates customer service issues to leadership
- Identifies resource needs and assigns individual responsibilities.
- Tracks and reports team hours and expenses on a weekly basis.
- Supports a culture of quality and accountability by ensuring the team follows documented procedures
- Manages day-to-day aspects of staffing needs.
Employment Qualifications
- 5+ years of experience in Windows Engineering
- Working knowledge of Windows Active Directory and included components
- Working knowledge of Virtualization platforms – Server & Desktop
- Working knowledge of PowerShell, User/Kernel Dump analysis, Network protocol & packet analysis
- Working knowledge of Citrix concepts and components
- Familiarity with Cisco UCS servers and infrastructure components
- Working knowledge of server hardware platforms and Windows server operating systems
- Working knowledge and understanding of server backup and recovery methodologies/technologies
- Knowledge of storage system configurations
- Server Patch Management and Antivirus methodologies and best practices
- Experience in large heterogeneous (1000+ Server) environments
Required Minimum Education
- BA/BS in a related field and 7 years of related experience.
- 4+ years of people management experience
Top Skills
What We Do
Global Health and Technology Consulting. We connect people, data, and technology to create a healthier world. Let’s work together. Let’s connect healthcare.
Nordic helps healthcare organizations harness the power of technology to create healthier systems that lead to healthier businesses. Our global team of more than 1,400 professionals combines deep clinical experience, extensive technical knowledge, insightful strategic vision, and proven operational capability, to deliver transformational outcomes for providers and the people in their care. Nordic provides a broad range of consulting services, including strategic advisory, digital and cloud initiatives, implementation and support, and enterprise technology transformation. Our more than 500 clients trust us to help them identify and focus on the most important priorities, and consistently deliver business-changing impacts that make health systems, and the people they serve, healthier.
