Manager, IT - B2B & EDI Services

Job Posted 19 Days Ago Posted 19 Days Ago
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Mexico City, Cuauhtémoc, Mexico City
Hybrid
Mid level
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
Making Life Delicious
The Role
Oversee EDI/B2B services, managing operations and projects. Lead IT teams, ensure compliance, and facilitate stakeholder interactions to enhance efficiency.
Summary Generated by Built In

Job Description
IT Manager, EDI/B2B Services
As the IT Manager for EDI/B2B Services, you'll oversee support and projects for EDI/B2B in your assigned zone (North America, European Union, or Australia/New Zealand/Japan). You'll work with the Team Lead, other IT Managers, and other KHC and partners teams to ensure efficient service delivery, align with global strategies, and drive continuous improvement.
Key Responsibilities:
- Lead daily EDI/B2B operations, ensuring optimal system performance and security
- Manage and develop a team of IT professionals and contractors
- Implement global policies and best practices for regional EDI/B2B services
- Coordinate with global support teams to maintain efficient "follow-the-sun" support
- Engage with stakeholders to gather requirements and develop aligned technical solutions
- Prioritize business demands with regional IT Capability Leads
- Facilitate stakeholder status update meetings
- Manage regional EDI/B2B projects from initiation to delivery
- Track and report on projects and metrics using ServiceNow
- Manage EDI/B2B service contracts, including negotiations and procurement processes
- Ensure compliance with relevant regulations and organizational standards
- Develop and maintain SOPs and technical documentation
- Foster a culture of continuous learning and knowledge sharing
- Implement training programs to enhance teams' capabilities
Requirements:
- Proven experience in managing B2B/EDI technologies and processes
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities
- Proficiency in ServiceNow for project tracking and reporting
- Strong problem-solving and decision-making skills
- Excellent organizational and time management skills, business acumen
- Commitment to knowledge sharing and continuous improvement
As IT Manager, you'll be crucial in ensuring seamless EDI/B2B operations and swift issue resolution in your region. You'll contribute significantly to our global B2B integration initiatives by managing stakeholders, resources, and trading partners effectively.
Location(s)
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Top Skills

B2B
Edi
Servicenow

What the Team is Saying

Person1
Sarah
Product Owner - Digital Procurement
“Our team is working to bring data and analytics to the forefront of the how we operate to identify continuous improvement opportunities, drive actionable insights, and inform strategic sourcing decisions within the KHC Procurement department.“
Sarah
Diego
Brian
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The Company
HQ: Chicago, IL
38,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

Kraft Heinz is a global food company with a delicious heritage.

With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every table we touch.

We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet.

We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Work With Us

We believe that great people make great companies, and we’re growing something great here at Kraft Heinz.

Operating in over 20 global markets, across 9 functions, no matter your career goals, we have a seat at the table for you.

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Kraft Heinz Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.

Typical time on-site: 3 days a week
Company Office Image
HQChicago, IL
United Kingdom
Canada
Netherlands
Mumbai, IN
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