Manager, IT - B2B & EDI Services

Job Description
IT Manager, EDI/B2B Services
As the IT Manager for EDI/B2B Services, you'll oversee support and projects for EDI/B2B in your assigned zone (North America, European Union, or Australia/New Zealand/Japan). You'll work with the Team Lead, other IT Managers, and other KHC and partners teams to ensure efficient service delivery, align with global strategies, and drive continuous improvement.
Key Responsibilities:
- Lead daily EDI/B2B operations, ensuring optimal system performance and security
- Manage and develop a team of IT professionals and contractors
- Implement global policies and best practices for regional EDI/B2B services
- Coordinate with global support teams to maintain efficient "follow-the-sun" support
- Engage with stakeholders to gather requirements and develop aligned technical solutions
- Prioritize business demands with regional IT Capability Leads
- Facilitate stakeholder status update meetings
- Manage regional EDI/B2B projects from initiation to delivery
- Track and report on projects and metrics using ServiceNow
- Manage EDI/B2B service contracts, including negotiations and procurement processes
- Ensure compliance with relevant regulations and organizational standards
- Develop and maintain SOPs and technical documentation
- Foster a culture of continuous learning and knowledge sharing
- Implement training programs to enhance teams' capabilities
Requirements:
- Proven experience in managing B2B/EDI technologies and processes
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities
- Proficiency in ServiceNow for project tracking and reporting
- Strong problem-solving and decision-making skills
- Excellent organizational and time management skills, business acumen
- Commitment to knowledge sharing and continuous improvement
As IT Manager, you'll be crucial in ensuring seamless EDI/B2B operations and swift issue resolution in your region. You'll contribute significantly to our global B2B integration initiatives by managing stakeholders, resources, and trading partners effectively.
Location(s)
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.