Manager, Inside Sales

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

About The Role

The Manager, Inside Sales role is responsible for leading a team of motivated Inside Sales Representatives that are responsible for driving Trade channel sales growth and providing exceptional levels of service to Lindblad Expedition’s agency community and the field sales team.

This role will drive strategic planning and lead multiple high priority North American & international sales initiatives simultaneously. Additionally, this Manager will drive improved functionality of the sales channel’s day-to-day tools, defining reporting requirements to better analyze territory performance, and develop engagement initiatives to increase Trade sales. The ideal candidate possesses strong problem-solving and relationship-building skills and has prior experience leading sales teams is desired. 

Key Responsibilities

• Implement governance to track team performance against KPIs and establish accountability for meeting objectives.
• Manage team performance to ensure daily productivity KPI’s are consistently met. 
• Oversee the distribution of tasks and responsibilities across the Inside Sales Representatives, ensuring team members and resources are being used effectively to achieve departmental KPI’s. 
• Support the implementation and maintenance of client relationship management using Salesforce. 
• Drive and implement transformational technology to improve the overall sales processes and procedures. 
• Establish and manage standard operating procedures and service level agreements for the Inside Sales department. 
• Serve as a primary point of contact for Disney Earmarked accounts and external partnerships related to the Inside Sales team. 
• Employ technical selling skills and product knowledge in all areas to ensure effective presentation of Lindblad Expeditions products and services.
• Assist sales team in capturing new business opportunities and growing the agency database with new/potential agency partners, primarily focusing on key accounts and Disney Earmarked Accounts.
• Lead regular training sessions focused on improving the team’s sales and commercial acumen as needed. 
• Communicate and interact effectively with decision makers, at all levels internally and externally.
• Ensure the team maintains a detailed record of agency partner interactions and related activities, utilizing company-supported technology tools and processes.
• Conduct basic research for the purpose of problem resolution and communicating solutions to travel partners and/or guests. Direct non-routine matters to the appropriate internal resource for special handling and resolution.
• Assist with Onboard Sales reporting, collateral orders, follow up and tasks as needed
• Attend industry events, as needed.
• Other duties as required. Implement governance to track team performance against KPIs and establish accountability for meeting objectives.
• Manage team performance to ensure daily productivity KPI’s are consistently met. 
• Oversee the distribution of tasks and responsibilities across the Inside Sales Representatives, ensuring team members and resources are being used effectively to achieve departmental KPI’s. 
• Support the implementation and maintenance of client relationship management using Salesforce. 
• Drive and implement transformational technology to improve the overall sales processes and procedures. 
• Establish and manage standard operating procedures and service level agreements for the Inside Sales department. 
• Serve as a primary point of contact for Disney Earmarked accounts and external partnerships related to the Inside Sales team. 
• Employ technical selling skills and product knowledge in all areas to ensure effective presentation of Lindblad Expeditions products and services.

Minimum Qualifications

• BA/BS degree or equivalent industry experience.
• 5+ years experience in Sales, Marketing, or related field.
• Strong project management skills.
• Strong business and analytical acumen.
• Knowledge of Salesforce. 
• Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
• Possesses proven ability to lead teams and to lead significant cross-functional and cross-departmental initiatives.
• Ability to quickly gain knowledge of the company and the broader cruise/leisure industry. 
• Exhibit ability to interact with all departments and levels of management throughout organization and with external customers and companies.
• Effective communication and collaboration skills to drive the development of a comprehensive and impactful communication strategy.
• Excellent phone communication skills. 
• Attendance at industry events as needed. 

Preferred Qualifications

• Travel category experience a plus.
• Experience with Seaware. 
• Knowledge of general sales processes and best practices. 
• Knowledge and understanding of domestic and international marketplace and consumer behavior.
• Knowledge of revenue performance management, metrics and corporate revenue expectations.

OUR BENEFITS

• Travel benefits for employees and their family 

• Voyage of Discovery trips for employees to travel as guests

• Health insurance including Medical, Dental, Vision

• 401(k) plan with employer match

• Long-Term Disability, Life & AD&D Insurance

• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care

• Pre-Tax Commuter Benefit

• 7-8 Paid Holidays

• 2-3 Floating Holiday Options (pro-rated per start date)

• Up to 15 days of vacation (pro-rated per anniversary year)

• Parental Leave

• Sick/personal days per city & state ordinance

• Pet Insurance discount

COMMUNICATION SKILLS

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

COMPENSATION STATEMENT

Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.