Manager, Information Technology Infrastructure (52760)

WHO WE ARE:
GlobalHealth is a fast growing Medicare Advantage HMO health insurer. We aspire to be the employer of choice in our industry, attracting and retaining a highly talented workforce. Our passion is Genuine Care and Optimal Health for the members we serve. We are unique by providing high touch, high value and a partnership to our members. We go above and beyond to provide personalized, engaging, and responsive services to our members. We work hard to offer affordable health insurance coverage with the benefits people truly want and need. It is our hope to be more than just a health insurance company we want to be long-term partners with our members. We are looking for future employees who exude our core values of taking accountability through ownership, being driven, innovative and who have a passion for continuous learning.

WHO YOU ARE:

The IT Infrastructure Manager is responsible for the strategic planning, implementation, security, operation, and maintenance of the organization's IT infrastructure. The manager oversees enterprise systems, network operations, cloud environments, data center resources, telecommunications, and infrastructure security to ensure reliable, secure, and scalable technology services that support health insurance operations and regulatory requirements. The position plays a critical role in maintaining business continuity, protecting sensitive healthcare information, and ensuring compliance with applicable federal and state regulations, including HIPAA and other healthcare industry standards.

ESSENTIAL JOB FUNCTIONS:

• Lead the design, implementation, and maintenance of enterprise infrastructure environments, including servers, storage, networking, cloud platforms, and telecommunications systems.
• Lead infrastructure-related projects, ensuring delivery within budget and timelines. Manage infrastructure budgets, licensing, contracts, and technology investments.
• Support audits, risk assessments, vulnerability management, and remediation efforts.
• Develop and execute infrastructure roadmaps aligned with organizational and business objectives. Manage infrastructure lifecycle activities, including upgrades, patches, replacements, and technology refresh initiatives.
• Oversee enterprise network operations, including LAN, WAN, VPN, wireless, and internet services.
• Ensure infrastructure compliance with HIPAA, HITECH, CMS, and applicable healthcare regulations.
• Direct and supervise Service Desk personnel, overseeing Level 1 and Level 2 end-user support, incident and service request management, escalation procedures, and SLA performance to ensure timely, high-quality IT support services.

ADDITIONAL FUNCTIONS:

• Supervises, monitors, trains, evaluates, and coaches personnel to ensure compliance with job responsibilities, departmental objectives, company policies, standards, procedures, and performance expectations.
• Complies fully and consistently with all company policies and procedures, applicable local and federal laws, and industry regulations.
• Performs other duties and responsibilities as assigned based on business needs and the education and experience requirements of the position.

EDUCATION AND EXPERIENCE:

• Bachelors degree in Information Technology, Computer Science, MIS, Engineering, or related field
• Minimum of  five (5) years of progressive experience in IT Infrastructure, including management of enterprise networks, servers, cloud environments, and cybersecurity controls
• Minimum of two (2) years of supervisory experience
• Experience within healthcare, health insurance, financial/banking, or other highly regulated industries is preferred 
• Experience with Windows VM, Hyper-V, Red Hat Linux and Cisco networking equipment
• Preferred experience in cloud solutions such as Azure and AWS
• High level technical certifications preferred: MS Azure Administrator, MS Azure Solutions Architect Expert, CCNP, CISSP, VCP, ITIL Foundation, PMP, etc.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of enterprise infrastructure, including servers, cloud platforms (Azure/AWS), networking, virtualization, and disaster recovery.
• Ability to lead and develop technical teams while managing multiple infrastructure projects and priorities.
• Knowledge of healthcare regulatory requirements, including HIPAA, security controls, and risk management best practices.
• Excellent problem-solving, communication, and vendor management skills with a focus on service reliability and continuous improvement.

WORK ENVIRONMENT:

Working Conditions:

☒ Usual office working conditions. Adequate illumination and temperature (air-conditioning).

Physical Requirements:

☒ Minimum Physical Activity - Sedentary work, sitting most of the time. Exerts up to 10 lbs. of force occasionally. Occasionally stand up and walk. Easy and simple movement. Minimum handling of light material and tools and comfortable working conditions.

Visual Requirements:

☒ High – Accurate visual activity necessary to prepare and correct documents or products, constantly read  electronic mail or operate machinery.

TRAVEL:

Occasional travel required.

SUPERVISORY RESPONSIBILITY:

Manages Infrastructure team.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.