Manager, Inbound Sales Development

Square is looking for a dynamic Sales Leader to lead a team of Sales Development Representatives who are the front line to our growth engine. Our Sales Development Team qualifies inbound pipeline, identifies ideal customers, and set the foundation for long-term partnerships that help businesses thrive.
As an SDR Manager, you'll build a high-performing team that doesn't just hit numbers-they understand our merchants, represent our values, and create exceptional first impressions. You'll coach, motivate, and develop your team while partnering cross-functionally to refine our go-to-market strategy.
If you're energized by developing talent, obsessed with pipeline quality, and want to directly impact how thousands of businesses discover Square, this role is for you.
You will:

• Manage, coach, and develop a team of Sales Development Representatives focused on inbound sales leads including weekly 1:1 meetings, weekly shadow sessions, call coaching, and co-selling
• Build a culture of accountability, growth mindset, and healthy competition where top performers thrive and everyone improves
• Improve the efficiency of warm lead qualification to ensure high SAL's (Sales Accepted Leads) per SDR, and strengthen the cold-lead playbook to improve SDR performance against new Marketing channels
• Analyze funnel metrics to identify opportunities for improvement in volume, conversion rates, and meeting quality
• Work closely with Sales leadership to ensure pipeline meets quality standards and converts downstream
• Implement best practices around prospecting, messaging, personalization, and outreach cadence
• Partner with Marketing, Sales Ops, and Sales leadership to refine ideal customer profiles, territory strategy, and account prioritization
• Test and iterate on messaging, channels, and tactics to improve response rates and engagement
• Develop scalable coaching frameworks, onboarding programs, and performance management systems
• Continue to grow the team through recruiting, onboarding, and training of new SDRs
• Contribute to the broader SDR function strategy and share learnings across teams

You have:

• 3+ years of experience in sales development, business development, or outbound sales, with at least 1+ years in a leadership/management capacity
• Proven track record of managing and developing high-performing BDR/SDR/Sales teams that consistently meet or exceed pipeline targets
• Deep understanding of outbound prospecting motions: cold calling, email sequencing, social selling, multi-channel outreach
• Experience coaching sellers on messaging, objection handling, qualification, and activity management
• Data-driven mindset: Comfortable analyzing metrics, identifying trends, and using insights to drive decisions

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$103,200 - $154,880 USD
Zone B:
$95,920 - $143,920 USD
Zone C:
$90,880 - $136,320 USD
Zone D:
$82,560 - $123,840 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.