Manager, Implementation

Position Purpose:

• Serve as primary liaison between Membership Operations and internal/external stakeholders, ensuring effective communication, issue resolution, and operational continuity.

• Participate in Implementation and Renewal calls with clients, with ability to communicate complex Membership information to a variety of audiences who have different levels of experience and knowledge

• Act as a central coordination point to receive, assess, prioritize, and triage operational escalations related to membership and eligibility processing issues, minimizing operational disruption.

Logistics: National Alliance – one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This role is located at 4101 Percival Road, Columbia, SC 29229.

• Sponsorship: This position is not eligible for sponsorship now or in the future. 

What You’ll Do:

• Lead implementation of new accounts and renewals. Manages implementation project, coordinating and problem solving with internal stakeholders, external vendors, consultants, partner plan and client. Responsible for data gathering, process analysis, documentation, and identifying and solution potential issues.

• Coordinate with internal and external parties to ensure appropriate timeframes are established and key timelines are met throughout the implementation process. Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.

• Track, report and communicate program progress to team members and stakeholders; manage progress repository and ensure all implementation/project documentation is up to date and accessible. Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.

• Serve as primary liaison between Membership Operations and internal/external stakeholders, ensuring effective communication, issue resolution, and operational continuity.

• Participate in Implementation and Renewal calls with clients, with ability to communicate complex Membership information to a variety of audiences who have different levels of experience and knowledge

• Act as a central coordination point to receive, assess, prioritize, and triage operational escalations related to membership and eligibility processing issues, minimizing operational disruption.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's degree.

• Degree Equivalency: 4-years job related work experience OR Associate's and 2-years job related work experience.

• Required Work Experience: 7-years implementation and/or program management experience

• Required Software and Tools: Advanced knowledge of Microsoft Office.

• Required Skills and Abilities:

  • Excellent and effective communication and time-management skills.

  • Strong knowledge of business process engineering methodology.

  • Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.

  • Ability to recognize problems or situations that are new or without clear precedent and offer solutions.

  • Ability to persuade, negotiate, or influence others.

  • Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have the Following:

• Project management, PMP

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards.  You will be eligible to participate in our benefits program the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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