Your role in our mission
At Alfred, we’re revolutionizing residential real estate with a tech-forward approach that empowers owners, operators, and residents to make time for what matters most. Since 2015, we’ve delivered millions of services across over twenty cities, saving our members countless hours.
As a Manager, Implementation & Success, you will lead high-impact initiatives that grow our operations and improve the client and resident experience. This role plays a critical part in expanding our services and technology, driving innovation across properties, and collaborating with cross-functional teams. This role will report to our Director, Client Success and Operations.
How you’ll contribute to #OneTeam
Technology Implementation & Operational Efficiency
- Lead the launch, training, and implementation of Alfred technology in new properties
- Lead onsite team questions after launch to support continuous learning
- Support creation of Alfred tech contracts and invoicing
- Drive continuous improvement by automating manual tasks and streamlining workflows
Data Driven Client Success
- Maintain operational product Playbook and resources to support onsite team members to achieve, and exceed, their KPIs including App Participation and Resident Satisfaction
- Create strategies that drive KPIs improving communication and operational efficiencies
- Leads product and technology demos for existing and prospective clients
Strategy & Analysis
- Collaborate with cross functional teams (including Product Operations / L&D / Marketing) to ideate and implement efficient strategies and tests, partnership strategies with vendors, and the development/project management of larger business plans
- Use performance metrics and reporting tools to make data-driven decisions
- Lead internal communications for new programs and initiatives
Marketplace Sourcing & Satisfaction
- Finalize and launch marketplace incentive programs, including internal trackers and communications
- Support property manager roundtables and field teams to increase program adoption
- Source vendor coverage across all current and expansion markets
Who you are
- 3+ years in client success, project management strategy, operations, or a related field
- Demonstrated success in launching new services, programs, or campaigns with measurable outcomes
- Strong analytical and problem-solving skills; experience with BI tools, SQL, or Excel
- Excellent project management and cross-functional leadership abilities
- Experience working with property tech or resident-focused platforms is a plus
- Can listen well, influence others and work with multiple functions; gets everyone on the same page and do the things necessary to meet the success criteria
- Can focus on relevant factors and ignore trivial factors and data “noise"
- You escalate risks and problems to the relevant individuals at the right time and are adroit at crisis management
- Interest in understanding trends in property management and real estate to ensure alignment between organizational strategic planning and broad organizational work
- Bachelor’s degree in Business, Marketing, Economics, or related field
You’ll connect with us if you
- Practice empathy
- Conduct yourself with the highest integrity
- Are thoughtful, self-reflective, and always open to growing
- Speak up with radical candor
- Approach your work as an owner
- Have a high and ever-climbing bar for excellence
- Always do things the right way, even when it’s harder
- Believe that #OneTeam is greater than the sum of its parts
- Leave no loops open
Some ways we care for you
- Remote-friendly working style
- NYC Pet-Friendly HQ
- Equity, Diversity, and Inclusion Working group
- Unlimited PTO
- Culture of Promoting from Within
- 100% coverage of Medical, Dental, and Vision Premiums for Employees
- FSA & HSA options
- 401K
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What We Do
Alfred brings together resident services and community engagement offerings through our all-in-one app. We bridge the gap between intuitive support and personalized experiences into the most crucial space in our lives: our homes because time is finite and support should be for everyone. Alfred is currently available in 44 cities across the U.S. and Canada.
Alfred is the leading resident experience and building management platform that is changing the way people live by bringing together at the intersection of real estate, hospitality, and technology—embracing a diversity of experiences and perspectives to bring about meaningful change for how we live together.
Our Values:
Integrity
Embedded in everything we do is a continuous effort to build trust with our members, our partners, and one another.
Empathy
From anticipating our members’ needs to our collaborations with local businesses, we lead with empathy to support our members, partners, and community.
Excellence
We strive to learn and improve continuously. Working as one team, we adapt to a changing world and achieve a meaningful impact on people’s lives.
Why Work With Us
On #OneTeam, you’ll find yourself surrounded by individuals from different lived experiences. Starting with our Alfreds and expanding resident teams, who are hired as W-2 employees, through to our HomeQ team, internal mobility is core to our success. We are excited about the opportunity to innovate and potential to shape the residential experience.
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