Manager – Identity & Access Management

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for leading and overseeing IAM operations across infrastructure platforms, including Windows Server, Linux/Unix, AS400, vCenter, XCC/IMM, SRM, databases, and network devices, ensuring secure, compliant, and consistent access management. The role provides strategic direction, governance, and operational oversight for IAM services, drives process standardization and automation, and ensures alignment with enterprise security objectives. The ideal candidate will demonstrate a strong security leadership mindset, solid understanding of multi-platform IAM controls, and a proactive approach to improving IAM maturity, efficiency, and risk posture.

• Lead and oversee IAM infrastructure operations, ensuring compliance with security policies, access control standards, and regulatory requirements.
• Provide operational governance and direction for IAM controls across Windows Server, Linux/Unix, AS400, vCenter, XCC/IMM, SRM, databases, and network devices.
• Oversee and approve access provisioning, modification, and deprovisioning, including privileged access, ensuring adherence to least‑privilege and segregation‑of‑duties principles.
• Act as an escalation point for complex IAM-related infrastructure and security issues, guiding root cause analysis and remediation.
• Drive service improvement initiatives, including process optimization, automation strategy, and standardization across IAM infrastructure services.
• Collaborate with infrastructure, security, application, and audit teams to align IAM onboarding, operational practices, and security standards.
• Ensure accurate and up-to-date documentation for IAM processes, controls, operating procedures, and automation standards.
• Maintain oversight of IAM inventory, access reviews, and audit activities, ensuring timely and effective remediation of findings.
• Provide team leadership, coaching, and performance oversight to ensure consistent service delivery and continuous capability improvement.

• Act as the primary point of contact for IAM-related matters with Group and local Business Units (BUs).
• Engage with local users and internal teams to gather business requirements and support incident investigation and troubleshooting.
• Provide professional guidance and advisory to local BUs on IAM processes, controls, and best practices.
• undefined Work with external support teams or vendors on IAM operational issues, including troubleshooting, fixes, and routine support activities.Communicate operational requirements and technical details clearly to external parties to ensure timely issue resolution.Support day‑to‑day coordination for IAM-related system support and maintenance activities.undefined

• 5+ years’ experience in Information Security, with 2+ years in IAM or security operations leadership roles.
• Proven experience in managing IAM operations and security technologies across enterprise infrastructure environments.
• Strong hands-on and managerial experience in IAM support and governance, including access lifecycle and privileged access management.
• Solid experience with Windows Server, Linux, AS400, and database security platforms such as MS SQL and Oracle.
• Strong understanding of Microsoft Entra ID (Azure AD), including identity lifecycle management, conditional access, role-based access, and application integration.
• Experience driving automation, standardization, or tooling improvements using scripting or engineering teams (PowerShell, Python, Shell).
• Strong knowledge of application- and infrastructure-level IAM controls, integration patterns, and security best practices.
• Proven ability to lead incident response, root cause analysis (RCA), and remediation for IAM-related issues.
• Strong stakeholder management, collaboration, and leadership skills across infrastructure, security, and application teams.
• Excellent analytical, planning, and decision-making abilities.
• Excellent written and verbal communication skills in English, including audit and executive-level communication.
• Bachelor’s degree in information technology or related field; security or IAM certifications are a plus.
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Build a career with us as we help our customers and the community live healthier, longer, better lives.

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