Manager I, Solutions Portfolio - Document Scanners
Position Profile
The Manager I, Business Portfolio is a subject matter expert with deep knowledge of a specific portfolio and/or category. This may include expertise in processes, functions, technologies, equipment, materials, or specific solutions depending on the technology group.
This role is responsible for driving revenue and gross profit performance, as well as developing and executing portfolio strategies that support Ricoh North America’s sales channels for document scanners. The manager will focus on optimizing the document scanner portfolio performance, enhancing product value, and strengthening market positioning while supporting audience acquisition and sales engagement.
The successful candidate will uncover key insights and develop objective-driven product strategies aligned with customer needs and business goals. Reporting to the Director, Product Management, this is a senior-level role requiring industry leadership and recognized expertise in the assigned portfolio.
Key Responsibilities
- Manage the document scanner portfolio technologies and relationships with sales teams, marketing, third-party partners, and industry stakeholders.
- Drive revenue, gross profit, and sales KPIs for the assigned portfolio.
- Lead go-to-market (GTM) strategy, including successful product launches, lifecycle management, and long-term portfolio planning.
- Align solutions and technologies with market requirements, customer needs, and overall company strategy.
- Collaborate cross-functionally with departments such as supply chain, training, legal, IT, and operations.
- Execute portfolio strategies aligned with customer segmentation and channel requirements.
- Monitor sales KPIs and partner with sales and marketing operations to achieve performance targets and mitigate shortfalls.
- Act as a subject matter expert (SME) liaison for RCL and other operating companies.
- Apply RISE methodology, including voice-of-customer insights and Gemba activities, to understand real-world needs.
- Serve as the primary expert for the portfolio, including competitive analysis, forecasting, and supply chain considerations.
- Represent Ricoh as an industry evangelist at conferences, trade shows, and customer events.
- Manage financial budgets for the assigned portfolio.
- Partner with Program Managers to provide insights that drive strategic initiatives.
- Ensure business requirements are incorporated into all product initiatives.
- Stay informed on industry trends, innovations, and competitive developments, particularly in digital technology and e-commerce.
- Position is bonus eligible
Qualifications
Education & Experience:
- Bachelor’s or Master’s degree in Information Technology, Marketing, or a related field.
- Minimum of 10 years of experience in product or solution management.
- Minimum of 10 years of experience within the relevant business or technology domain.
- Sales experience or CDIA+ certification is a plus.
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Experience managing products, processes, and (where applicable) teams.
Knowledge, Skills & Abilities
- Strong goal-setting and strategic planning abilities with a focus on measurable outcomes.
- Proven ability to manage multiple complex projects simultaneously.
- Ability to interpret both verbal and non-verbal customer feedback.
- Excellent verbal and written communication skills, including executive-level presentations.
- Experience presenting business and technology cases to executive leadership and C-level stakeholders.
- Strong collaboration skills with the ability to influence cross-functional teams and build relationships at all organizational levels.
- Ability to develop compelling product narratives and presentation materials (e.g., PowerPoint).
- Strong research and analytical skills, including experience with customer research methods and data analysis.
- Advanced proficiency in Microsoft Excel preferred.
Working Conditions & Physical Demands
- Primarily office-based environment with standard lighting, temperature, and noise levels.
- Work involves interpreting and applying complex information and delivering diverse outputs.
- Primarily sedentary role with occasional standing, walking, bending, and lifting (typically under 10 lbs).
- Requires basic physical dexterity for computer and office equipment use.
- Travel requirement: approximately 10% or more.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's or Master's degree in Information Technology, Marketing, or related field.
- Minimum of 10 years of experience in product or solution management.
- Minimum of 10 years of experience within the relevant business or technology domain.
- Experience managing products, processes, and (where applicable) teams.
- Strong goal-setting and strategic planning abilities with measurable outcomes.
- Proven ability to manage multiple complex projects simultaneously.
- Excellent verbal and written communication skills, including executive-level presentations.
- Strong collaboration skills and ability to influence cross-functional teams.
- Ability to develop compelling product narratives and presentation materials (e.g., PowerPoint).
- Strong research and analytical skills, including customer research methods and data analysis.
- Sales experience or CDIA+ certification.
- Advanced proficiency in Microsoft Excel.
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
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