To manage the daily operations of a team responsible for the implementation, security, availability, and continuous improvement of Customer Identity and Access Management (CIAM) capabilities supporting member authentication, registration, account recovery, authorization, digital identity protection, and secure access across digital channels. Ensures identity services provide a secure, seamless, and trusted member experience while aligning with organizational objectives. The Manager I manages professionals and/or leaders and is accountable for the performance and results of a team. Decisions are guided by policies, resources, and business plans. Develops, manages, and guides execution of operational initiatives that support tactical objectives while balancing security, member experience, fraud prevention, operational resilience, and regulatory requirements.
Responsibilities- Manage the design, implementation, and support of continuous monitoring solutions that protect member identities, detect authentication risks, and support fraud prevention objectives.
- Oversee the implementation and maintenance of member-facing authentication capabilities, including single sign-on (SSO), multi-factor authentication (MFA), adaptive authentication, and emerging authentication technologies.
- Manage the implementation of customer identity, authorization, API access management, identity provider (IdP), and federation solutions supporting digital banking, mobile applications, APIs, and other member-facing services.
- Provide technical oversight and support to business and technology teams for member identity protection, privacy, cybersecurity, and data protection initiatives.
- Manage daily operational activities supporting member authentication, registration, account recovery, identity lifecycle management, service availability, and related escalations.
- Make recommendations for solutions and business process improvements that enhance member security, digital experiences, fraud prevention capabilities, and operational efficiency through new technologies or innovative uses of existing technologies.
- Focus on tactical and operational activities that support secure, reliable, and scalable member identity services.
- Ensure policies, practices, and procedures supporting member identity security, authentication services, privacy requirements, and regulatory compliance are understood and followed by direct reports, customers, and stakeholders.
- Lead production readiness, change management, release coordination, and operational support activities for critical member-facing identity platforms and services.
- Partner with digital banking, fraud, cybersecurity, product, operations, and technology teams to deliver secure, resilient, and user-friendly member experiences.
- Establish operational priorities, resource plans, and service delivery objectives to support platform stability, modernization efforts, and business commitments.
- Manage vendor relationships, technology roadmaps, project deliverables, and cross-functional initiatives supporting CIAM capabilities and digital transformation objectives.
- Bachelor’s Degree or the equivalent combination of education, training or experience.
- 5 - 7 years relative work experience.
- 1 - 3 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.
- Experience leading Customer Identity and Access Management (CIAM) platforms supporting large customer or member populations.
- Experience managing identity and access management teams responsible for platform engineering, operations, support, service delivery, and product enhancements.
- Experience with enterprise identity platforms such as ForgeRock, Ping Identity, Microsoft Entra ID, Okta, Auth0, or similar technologies.
- Strong understanding of identity and access management concepts, including customer authentication, MFA, SSO, OAuth 2.0, OpenID Connect (OIDC), SAML, federation, API security, risk-based authentication, and customer identity lifecycle management.
- Experience managing member authentication, registration, onboarding, account recovery, authorization, profile management, and identity lifecycle capabilities.
- Experience supporting large-scale web, mobile, API, and digital banking authentication solutions.
- Experience utilizing device intelligence, behavioral analytics, fraud signals, identity risk services, and adaptive authentication controls to protect customer or member accounts.
- Knowledge of cybersecurity principles related to identity security, fraud prevention, privacy, vulnerability management, security remediation, infrastructure hardening, and compliance requirements.
- Experience with CI/CD pipeline deployment processes, build automation, release management, environment promotion strategies, deployment validation, and production release coordination.
- Demonstrated experience leading change management activities, including planning, coordinating, implementing, validating, and communicating production releases in regulated environments.
- Experience operating within cloud and hybrid technology environments, including Microsoft Azure or similar cloud platforms.
- Experience with production monitoring, logging, alerting, operational dashboards, incident management, problem management, disaster recovery, and service-level management for critical customer identity platforms.
- Ability to support and lead activities within a 24x7 operational environment, including incident response, on-call support, troubleshooting, service restoration, and operational escalation management.
- Experience managing complex authentication platforms, including upgrade planning, deployment lifecycle management, platform modernization, migration initiatives, rollback strategies, and production support.
- Experience with resource and capacity management, including forecasting staffing needs, workload prioritization, vendor coordination, operational readiness planning, and delivery management.
- Proven experience leading geographically distributed teams, contractors, and vendor resources.
- Experience managing operational budgets, vendor relationships, strategic roadmaps, and technology investments.
- Strong ability to communicate technical concepts to business stakeholders and executive leadership while balancing security, member experience, operational stability, and delivery commitments.
- Experience establishing and reporting on KPIs related to authentication success rates, fraud reduction, member adoption, platform availability, operational performance, and customer experience.
- Experience in financial services or other highly regulated industries preferred.
- Relevant industry certifications such as CISSP, CISM, Security+, Microsoft, Ping Identity, ForgeRock, or equivalent certifications preferred.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Bachelor's degree or equivalent combination of education, training or experience
- 5-7 years relative work experience
- 1-3 years management experience or equivalent as subject matter lead
- Experience leading Customer Identity and Access Management (CIAM) platforms supporting large customer or member populations
- Experience managing identity and access management teams responsible for platform engineering, operations, support, service delivery, and product enhancements
- Experience with enterprise identity platforms such as ForgeRock, Ping Identity, Microsoft Entra ID, Okta, Auth0
- Strong understanding of identity and access management concepts including customer authentication, MFA, SSO, OAuth 2.0, OIDC, SAML, federation, API security, and identity lifecycle management
- Experience managing member authentication, registration, onboarding, account recovery, authorization, profile management, and identity lifecycle capabilities
- Experience supporting large-scale web, mobile, API, and digital banking authentication solutions
- Experience utilizing device intelligence, behavioral analytics, fraud signals, identity risk services, and adaptive authentication controls
- Knowledge of cybersecurity principles related to identity security, fraud prevention, privacy, vulnerability management, security remediation, infrastructure hardening, and compliance
- Experience with CI/CD pipeline deployment processes, build automation, release management, environment promotion strategies, deployment validation, and production release coordination
- Demonstrated experience leading change management activities in regulated environments
- Experience operating within cloud and hybrid environments, including Microsoft Azure or similar
- Experience with production monitoring, logging, alerting, operational dashboards, incident and problem management, disaster recovery, and service-level management
- Ability to support 24x7 operational environments, including incident response, on-call support, troubleshooting, service restoration, and escalations
- Experience managing complex authentication platforms including upgrade planning, deployment lifecycle management, migrations, rollback strategies, and production support
- Experience with resource and capacity management, forecasting staffing needs, workload prioritization, and vendor coordination
- Proven experience leading geographically distributed teams, contractors, and vendor resources
- Experience managing operational budgets, vendor relationships, strategic roadmaps, and technology investments
- Strong ability to communicate technical concepts to business stakeholders and executive leadership
- Experience establishing and reporting on KPIs related to authentication success rates, fraud reduction, adoption, availability, and operational performance
- Experience in financial services or other highly regulated industries
- Relevant industry certifications such as CISSP, CISM, Security+, Microsoft, Ping Identity, ForgeRock, or equivalent certifications
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
