You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Key Responsibilities
- Manage the development of the Client Engagement Platform (CEP) and its relevant platforms to enhance client experience and drive business goals.
- Collaborate with cross-functional teams to deliver impactful and quality digital solutions within scope, time, and budget constraints, from initiation to retrospective.
- Support the manager in building business case to seek management and stakeholder support.
- Initiate product backlog to meet evolving client needs in protection and service.
- Improve Client Experience through translate voice of client (VOC) into actionable insight, in order to capture business opportunities to uplift client satisfaction and revenue.
- Coordinate with UX/UI designers to build client journeys using best practices.
- Support and execute the implementation of client campaigns, including changes and operations in the CRM.
- Ensure delivered solutions meet quality standards and adhere to best practices in digital delivery and provide ad-hoc support to incidents.
- Streamline existing processes to gain cost savings and/or improve team productivity.
Key Requirements
- Bachelor's degree in any discipline.
- Minimum 5 years of experience in digital product, digital delivery, client experience, CRM platforms, and/or project management.
- Experience in the insurance industry is a must, with greater advantage for delivering client-facing or CRM solutions.
- Experience in Salesforce Marketing Cloud, Adobe Marketo, CRM platforms, and/or WhatsApp Business is a great advantage.
- Confident in translating complicated logics to simple and concise presentation to internal and external stakeholders.
- Excellent collaboration skills, with the ability to work independently.
- Fluency in both English and Cantonese is required for effective business communication.
- Candidate with less experience will be considered as Assistant Manager.
Job Category:
Business Analysis - Process
Posting End Date:
27/11/2024
Top Skills
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
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