About the role and team
Leading at Uber means setting direction in motion, not waiting for perfect conditions. As an Account Management Lead for the Eats SMB team, you will build and lead high-performing teams in an environment where the answers aren’t always clear and the stakes for our merchant partners are high. You will own the commercial strategy for your territory, making hard calls under pressure to ensure we win selection street by street.
This role is about more than just hitting a quota; it is about building long-term partnerships in a fast-changing environment. You will need to balance empathy for your team and partners with the steady action required to move the business forward. If you are a resilient, resourceful leader who thrives when solving the messy reality of real-world problems, this is where you will make your mark.
This role will be based in New York, following the hybrid schedule (Tues-Thurs in office).
What you’ll do
- Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans that deliver real value.
- Navigate ambiguity and internal complexity to unblock growth opportunities, managing trade-offs between short-term targets and long-term partner health.
- Own your team’s regional performance by inspecting pipeline health and dashboards, course-correcting quickly when shifting priorities create pressure points.
- Collaborate cross-functionally with Operations, Marketing, and Product teams to influence solutions that scale and remove blockers for our merchants.
- Drive the adoption of new products and marketing tools across your territory, making fast, thoughtful decisions even when information is imperfect.
- Manage a complex portfolio with discipline and urgency, ensuring your team remains resilient through tough negotiations and evolving workflows.
Basic Qualifications
- 5+ years of experience in Account Management or Sales.
- 1+ year of experience in a people management or team lead role.
- Experience in client-facing roles or leading teams with direct customer responsibility.
- Experience managing stakeholders across multiple functional areas.
- Bachelor’s degree or equivalent professional experience.
Preferred Qualifications
- Proven track record of coaching sellers and building high-performing teams in rapid-growth environments.
- Proficiency in using data analysis to inform strategic decision-making and practical recommendations.
- Experience working with CRM tools like Salesforce to manage pipelines and forecasts.
- Strong systems thinking skills with the ability to build and address commercial processes.
- Experience in B2B tech sales or the hospitality and restaurant industry.
For New York City, NY-based roles: The total on-target earnings (OTE) range for this position is USD $151,429 - USD $168,571. The OTE includes a base salary range of USD $106,000 per year - USD $118,000 per year and an annualized cash variable incentive target of USD $45,429 - USD $50,571.
The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.
An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 5+ years of experience in Account Management or Sales
- 1+ year of experience in a people management or team lead role
- Experience in client-facing roles or leading teams with direct customer responsibility
- Experience managing stakeholders across multiple functional areas
- Bachelor's degree or equivalent professional experience
- Proven track record of coaching sellers and building high-performing teams in rapid-growth environments
- Proficiency in using data analysis to inform strategic decision-making and practical recommendations
- Experience working with CRM tools such as Salesforce to manage pipelines and forecasts
- Strong systems thinking skills with the ability to build and address commercial processes
- Experience in B2B tech sales or the hospitality and restaurant industry
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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