Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Manager - Human Resources is responsible for the daily oversight and management of the Human Resources team at the center level.
Job Requirements:
Provides management support to the Human Resources function in people metrics, reporting, and advanced and predictive analytics.
Communicates findings to senior management via formal presentations, standard management reporting artifacts on a periodic/quarterly/annual basis.
Prepare one – off and recurring reports using employee data in Workday and other data repositories
Identify and propose additional opportunities for HR/decision–support analytics.
Provide strategic directions on the development of appropriate HR policies across the Organization.
Assess current and future policy requirements to support strategic aims in conjunction with the Organization’s senior management.
Provide strategic oversight and direction to the Company’s compensation and benefits policy and practices.
Maintains knowledge of HR policies, programs, laws, and issues. Understands the differences between domestic and international policies and programs and coordinates the integration of all such programs.
Attributes and Attitude:
HR expertise
Decision-making ability
Dynamic and dependable
Ability to work under high pressure
Significant development and delivery experience
Quick thinker and an effective manager
Excellent interpersonal and communication skills
Qualifications:
Bachelor's degree in a related field from a four-year college or university, or equivalent combination of education and experience
5-8 years of progressively responsible Human Resources management roles, preferably in a service industry
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
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What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
