Manager, Human Resources

Job Description

Ingram Content Group (ICG) is hiring a Manager, Human Resources, to join our team at our distribution facility in Jackson, TN. In this role, you will partner with site leadership to develop and promote new programs and initiatives that align business goals and strategy. You will oversee and facilitate the delivery of a broad range of HR services, including coaching and mentoring employees at all levels, serving as a strategic partner to drive impactful initiatives, and driving operational excellence by delivering innovative, data-driven solutions to support a thriving workplace culture.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Required Qualifications:

• Bachelor's degree or directly related year for year experience
• 4 years HR Generalist experience

Preferred Skills:

• 3+ years of experience leading teams and/or managing direct reports
• SHRM-CP or SHRM-SCP certification (or equivalent HR credential).
• Proven track record of success in implementing HR practices in high-volume, fast-paced environments, preferably in distribution or manufacturing, or industry with similar hourly workforce
• Experience partnering with senior leadership to provide valuable insights and drive HR initiatives
• Strong analytical skills with the ability to make data-driven decisions that enhance HR strategies
• In-depth knowledge of federal/state regulations to include EEO, FLSA, ADA, FMLA and AAP

Key Responsibilities:

• Partner with site leadership to analyze trends, research, and forecast distribution long-term HR needs.
• Manage the delivery of numerous HR services covering all aspects of the employee lifecycle from recruitment to exit such as: sourcing, staffing, employment administration, employee relations, benefit administration, training, and employee wellness.
• Oversee and respond to all escalated HR issues and requests.
• Ensure organizational legal compliance with regulatory local, state, and federal requirements and maintain appropriate files.
• Manage and facilitate all staffing activities that support client groups including: generation of required paperwork and conducting pre-recruitment strategy meetings. Identify appropriate sources of applicants. 
• Consult with hiring manager to ensure quality of staffing services and make recommendations to support the client group’s objective(s). 
• Partner with senior leadership in the client departments and advise as needed on departmental organization, associate development, and strategic planning.
• Perform as facilitator / administrator for new hire orientation programs, compensation programs, benefit programs, safety programs, and training / development programs.
• Determine escalation of issues to HR specialist groups and/or senior management to obtain involvement necessary to influence/impact/resolve business decisions.
• Screen and interview applicants as needed.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish