Job Description :
About us:
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
Context Scope :
Through managing the advisors, the role is responsible for providing end to end support to the respective country or countries. This role holder is accountable for ensuring capability, awareness, and monitoring is happening to drive the right outcomes. As a key member of the operational management team in First Point, the role will drive overall team performance and deliver projects through excellent planning, collaborator engagement, and management, with a focus on prioritisation and delivery. The role holder will partner with the respective country or countries to embed the HR model and enhance total functional service and performance.
Dimensions:
Financial
Responsible for supporting efficient HR Operations delivery and ensuring resources are used effectively to meet service and performance expectations.
Market/Role Complexity
Supports end-to-end HR service delivery across the respective country or countries and partners with multiple stakeholders across HR, business, and operational teams.
Leadership Responsibilities
Manages advisors and contributes to building capability, awareness, monitoring discipline, and team performance across HR Operations.
Purpose of Role
To lead and coordinate HR Operations delivery for the respective country or countries, ensuring strong service performance, team capability, effective stakeholder engagement, and continuous improvement.
Top 3-5 Accountabilities
Lead talent to recruit, develop, and sustain an engaged, empowered, and focused team that is passionate about compliance, customer experience, and consistently high standards of performance.
Champion the adoption of AI within HR Operations by integrating AI tools into team workflows, improving productivity, coaching teams on responsible AI usage, and embedding a culture of continuous learning and innovation
Create a high-performance culture in the market pods and wider HR Operations team by leveraging planning, metrics, and customer insights to consistently meet agreed Service Level Agreements.
Focus on ensuring the team delivers superior customer experiences through capability building, stakeholder management, and service excellence.
Embed continuous improvement and work directly with customer groups to resolve service issues or complaints, representing First Point to identify the best solution.
Partner with Payroll, GM, Global Transition, and other HR teams to ensure a strong end-to-end HR experience for customers and support project delivery.
Qualifications and Experience required
8–12 years of experience.
Exposure to HR systems such as Workday or related technology is highly desirable.
Previous people management experience with a large, multi-lingual team would be ideal.
Experience engaging, motivating, and influencing a variety of stakeholders is required.
Ability to build credibility with line managers, employees, and other HR teams.
Ability to demonstrate delivery against rigorous SLAs and performance levels.
Ability to identify and deliver continuous improvement initiatives.
Ability to lead change control.
Experience in a customer service environment.
Experience in process design and implementation.
Ability to think ahead and anticipate customer needs.
Understanding of HR policies, procedures, and practices is advantageous.
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
2026-07-31Skills Required
- 8-12 years of experience.
- Exposure to HR systems such as Workday or related technology.
- Previous people management experience with a large, multi-lingual team.
- Experience engaging, motivating, and influencing a variety of stakeholders.
- Ability to build credibility with line managers, employees, and other HR teams.
- Ability to demonstrate delivery against rigorous SLAs and performance levels.
- Ability to identify and deliver continuous improvement initiatives.
- Ability to lead change control.
- Experience in a customer service environment.
- Experience in process design and implementation.
- Ability to think ahead and anticipate customer needs.
- Understanding of HR policies, procedures, and practices.
Diageo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diageo and has not been reviewed or approved by Diageo.
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Fair & Transparent Compensation — Pay is considered competitive and often described as top-tier, particularly in manufacturing and salaried roles, with many indicating they feel fairly compensated. Compensation is frequently cited as a strong reason to join and stay despite pressures in some parts of the business.
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Parental & Family Support — Parental leave is widely recognized as a flagship offering, equalized across parents and inclusive of adoption and surrogacy, with benefits and bonuses maintained during leave. This family-friendly approach is highlighted as industry-leading and a standout element of the package.
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Retirement Support — Pension schemes are described as generous, with notable employer contributions enhancing long‑term financial security. In key markets such as the UK and U.S., offerings like pensions and 401(k) plans are presented as core components of total rewards.
Diageo Insights
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
