Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Employee Relations Manager is a self-motivated, trusted advisor who operates with a high level of integrity and can gain the trust of stakeholders at all levels in the organization. The ER Manager serves as a subject matter expert on employee relations matters, which includes the proactive engagement of management and employees to provide continual guidance and education on company policies, programs, and procedures. This role is also responsible for managing investigations on complex workplace issues and providing recommendations to resolve them, while also maintaining a balanced and impartial viewpoint. This role may be called on to participate in a crisis management response and labor relations.
Responsibilities
- Partners with ER team members, HRBPs, HR COEs, Legal, and other partners as needed to address and resolve a broad range of employee issues, including progressive discipline, performance management, involuntary separations, and litigation matters.
- Contribute with both hands-on and strategic support to our people managers through effective employee relations management, ensuring compliance with federal, state, and local laws, as well as alignment with company policies and AUSA's broader people strategy.
- Conducts complex investigations on a wide range of sensitive issues; prepares written analysis and reports with findings and recommendations for resolutions.
- Provide regular coaching and education to employees and people managers on policies and guidelines to enable decision-making processes that foster a fair and equitable work environment.
- Provides guidance on leave, accommodation, and disability policies and processes, ensuring a close partnership with the Leave and Accommodation team.
- Provide ideas and recommendations to improve processes and overall effectiveness of the ER function.
- Work with ER team leadership to continuously improve upon Key Performance Indicators (KPI) to identify trends and address root causes.
- Working with the Employee Relations Director assessing different types of risk and bring creative and effective ideas and solutions to complex people related issues.
- Regularly collaborate with team members on significant ER matters and investigations to provide mutual guidance, share best practices, and identify trends.
- Partner with the Employment Law team to effectively support the investigative process, particularly on matters with the potential for significant exposure to the organization.
- Partner with all Human Resources constituents to ensure ongoing alignment on delivering the appropriate employee experience.
- Partner with the labor relations team on all people related issues covered by a collective bargaining agreement.
- Provides recommendations for the development or amendment of policies and procedures to the policy and compliance team to address and manage common issues and trends.
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Qualifications
- 5-7 years of previously directly related job experience required
- Job related college degree required
- Strong interpersonal skills required
- Ability to work independently
- 3-5 years management experience required
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York State is $85,680 - $122,000/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
What We Do
We are one of the largest broadband communications and video services providers in the United States, serving nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
The way we interact, connect, and communicate evolves every day, with faster, more accessible, and more secure products and services, making it easier than ever to come together when we need it most. Whether it’s through connectivity in the home or on the go or through local news, national news, and more, Altice USA’s brands make it easier for consumers, businesses, communities, schools, hospitals, and everyone in between to connect to the things that matter most to them.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Altice USA promise and one that is reflective of the many diverse communities we serve. Altice USA employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
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Altice USA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.