Service Center
CSCS WAJob Summary
The Manager, Business Partner will Restore the Rhythm of our teammates lives by supporting talent planning execution, strategic planning, coaching and consulting, and teammate development to help the region achieve goals. This role will create and maintain strategic partnerships within the teammate service function, local leadership, and various support functions within CSCS to deliver robust support and strategic people strategies.
Essential Job Duties
- Partner with operational leadership to execute teammate strategies that create the best trained most satisfied teammates as well as support regional goals.
- Consult, advise and partner with leadership on performance management and more complex employee relations matters.
- Develop, recommend, and implement strategies and initiatives that support the organization's operational needs in the area of staffing, talent management, and teammate development.
- Utilizes knowledge of organizational goals, business environment, and functional needs to execute strategies and methods in alignment with enterprise goals and practices.
- Provide consultancy, advice and coaching to business leaders as appropriate.
- Counsel and facilitate change management within designated employee groups.
- Proactively identify talent management opportunities and workforce projections to support growth.
- Coordinate and deliver training to management and employees on teammate related topics.
- Serve as trusted advisor and valued business partner to operational business partners.
- Evaluates and analyzes data and metrics from teammate/operations reports to determine opportunities or impacts to the region.
- Drives employee centric culture including management and teammate development initiatives.
- Performs other duties as required to successfully meet the needs of the business.
Skill/Requirements
- Minimum 5 to 8 years in Human Resources or related field
- Bachelor's Degree in a business related field and/or Human Resources preferred
- Strong verbal and written communication skills
- Strong detail orientation and ability to multi-task in a fast-paced environment
- Capable of using good judgment and discretion in handling HR accountabilities
- Strong dependability with an ability to follow through and meet commitments
- Well-developed analytical and problem-solving abilities
- Evaluated based upon metrics or goals related to ENPS, Turnover and outcomes of improved Customer service (measured through the customer service excellence program or CSEP) and improved Ebitda
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- Able to be a self-starter and take initiative to perform duties independently as well as in a team
- Maintain a high level of integrity, confidentiality, and professionalism
- Bi-lingual is a plus
- Proficient in Microsoft Office suite and experience with HRIS systems
- Current PHR or SHRM-CP certification preferred.
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- 5 to 8 years in Human Resources or related field
- Bachelor's Degree in a business related field and/or Human Resources
- Strong verbal and written communication skills
- Strong detail orientation and ability to multi-task in a fast-paced environment
- Good judgment and discretion in handling HR accountabilities
- Dependability with ability to follow through and meet commitments
- Well-developed analytical and problem-solving abilities
- Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- Self-starter; able to take initiative and perform duties independently and in a team
- Maintain a high level of integrity, confidentiality, and professionalism
- Bi-lingual
- Proficient in Microsoft Office suite and experience with HRIS systems
- Current PHR or SHRM-CP certification
- Eligible to work in the U.S. with no restrictions
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
