Penske Logistics Jobs

Manager - HCM Experience

Penske Logistics

Manager - HCM Experience

Posted Yesterday

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Reading, PA, USA

In-Office

Senior level

Logistics • Transportation • 3PL: Third Party Logistics

The Role

Owns the strategy, roadmap, optimization, and evolution of the Oracle HCM platform, with emphasis on the HCM Help Desk, Tier 0 self-service, and emerging agentic AI capabilities. The role manages product backlogs, requirements, configurations, user acceptance testing, vendors, budgets, and stakeholder adoption. It also leads a team of HRIS analysts, establishes performance goals, and drives continuous improvement across a complex enterprise HR technology environment.

Summary Generated by Built In

Position Summary:

The Manager of HCM Experience is responsible for the optimization, evolution, and long-term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise.

A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self-service capabilities and championing the organization's future agentic AI efforts within the HCM ecosystem.

This position is based out of our corporate headquarters in Reading, PA and is fully on-site.

Major Responsibilities:

• Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.

• Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience.

• Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle’s emerging AI capabilities.

• Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long-term strategy

• Gather and prioritize cross functional requirements using persona-based thinking, ensuring alignment to HRIS guiding principles and global process standards

• Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production

• Facilitate workouts, large-scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.

• Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards

• Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities

• Develop Statements of Work (SOWs) and manage vendor-delivered solutions within defined project budgets and timelines

• Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels

• Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities

• Foster a collaborative, high-performing team culture with a shared commitment to quality, innovation, and continuous improvement

• Other projects and tasks as assigned.

Qualifications

Qualifications:

• Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field — Preferred

• Equivalent work experience accepted in lieu of degree

• 5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment — Required

• Proven ability to lead cross-functional initiatives across complex, matrixed organizations — Required

• 2+ years of people management or team leadership experience — Preferred

• 10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform, including system configuration, business analysis, reporting, issue resolution, and process design — Preferred

• Experience leading HCM system or module implementations — Preferred

• Experience with Oracle HCM Help Desk module and Tier 0 / self-service support strategies — Preferred

• Exposure to or active interest in agentic AI applications within HR technology ecosystems — Preferred

• Advanced proficiency in technical writing and process documentation

• Advanced understanding of business systems architecture and HCM platform design

• Strong project management skills including backlog management, timeline oversight, and stakeholder coordination

• Intermediate data analysis and reporting capabilities

• Working knowledge of project methodologies and product management frameworks

• Familiarity with Oracle HCM Cloud and the broader HR technology landscape

• Strategic thinker with the ability to balance customer needs, proactively driving process improvements while maintaining long-term vision with near-term execution

• Exceptional communicator — able to translate complex technical concepts clearly for non-technical audiences at all levels of the organization

• Strong collaborator with a track record of building relationships and driving alignment across diverse, cross-functional teams

• Skilled negotiator with demonstrated vendor management and contract oversight experience

• Adaptable and creative in problem solving; resilient and composed under pressure

• Committed to continuous learning, personal accountability, and the development of others

• High integrity with the ability to handle sensitive, confidential, and executive-level compensation data with the utmost professionalism

• Regular, predictable, full attendance is an essential function of the job

• Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer

Penske is an Equal Opportunity Employer

Penske is an Equal Opportunity Employer.

About Us

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Skills Required

5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment
Proven ability to lead cross-functional initiatives across complex, matrixed organizations
Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field
Equivalent work experience accepted in lieu of a bachelor's degree
2+ years of people management or team leadership experience
10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform
Experience leading HCM system or module implementations
Experience with the Oracle HCM Help Desk module and Tier 0 or self-service support strategies
Exposure to or active interest in agentic AI applications within HR technology ecosystems
Advanced proficiency in technical writing and process documentation
Advanced understanding of business systems architecture and HCM platform design
Strong project management skills, including backlog management, timeline oversight, and stakeholder coordination
Intermediate data analysis and reporting capabilities
Working knowledge of project methodologies and product management frameworks
Familiarity with Oracle HCM Cloud and the broader HR technology landscape
Vendor management and contract oversight experience
Successful completion of a background investigation and drug screening

Penske Logistics Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.

Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.

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The Company

HQ: Dearborn, MI

8,695 Employees

Year Founded: 1969

What We Do

Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.